Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Makeischa Bailey

Makeischa Bailey

Douglas,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in virtual call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Service Representative Agent

Noris Vitural Call Center
Miami, Fl
02.2017 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved 300 issues over phone with 300 customers daily

Certified Nurse Assistant

Pruitt Health
Ocilla Ga
03.2013 - 07.2016
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in 16 bed unit by continuously checking in with patients and families and quickly providing care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Resolved problems, improved operations and provided exceptional service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained best-in-class standards for individualized care in 18 -bed unit by continuously checking in with patients and families and quickly providing care

Certified Nurse Assistant

River Brook Healthcare
Homerville , GA
01.2008 - 02.2016
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

High School Diploma -

Coffee High School
Douglas GA
05.2005

Skills

  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty

Timeline

Customer Service Representative Agent

Noris Vitural Call Center
02.2017 - Current

Certified Nurse Assistant

Pruitt Health
03.2013 - 07.2016

Certified Nurse Assistant

River Brook Healthcare
01.2008 - 02.2016

High School Diploma -

Coffee High School

Similar Profiles

CREATE PROFILE
Makeischa Bailey