Summary
Overview
Work History
Education
Skills
Additional Information
References
Certification
Timeline
Generic

MAKEL ALI

San Jose,CA

Summary

My objective is to obtain a position to continue my growth and expand my career. As a strong and experienced communicator with extensive knowledge of the customer service field, I feel that I can be a great addition to the Customer Service Team. I pride myself on the ability to build excellent rapport with clients, develop strong relationships with community members, coworkers and management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Management/Assessment Specialist

San Mateo County (BHRS)
10.2023 - 10.2024

The Integrated Medication Assisted Treatment (IMAT) Jail Case Manager job was a new position created in an attempt to decrease recidivism with the San Mateo County population stricken with substance use disorder. Case Managers job duties include interviewing & assessing clients qualifications for IMAT program. Once qualified, Case Manager was responsible for client safety plan development post incarceration. Post incarceration work included linkage to community housing partners, crisis interventions, accessing public benefits, medical services & creating health relationships with local law enforcement. Work mentioned above required transportation using county vehicles & submitting timely documentation to track all services provided to each client. Case Manager responsibilities also required meeting clients where they are at, which may include homeless encampments, jail & hospital emergency rooms.

Assistant Administrator/ Assistant Director

Psynergy Programs
08.2022 - 10.2023

• Responsible for compliance with title 22 CCL regulations and communication with Community Care licensing representatives. • Responsible for compliance with all City, State, and Federal laws governing abuse reporting, client care and labor laws.

• Responsible for employee interviewing, hiring, recruiting and disciplinary action. Documented, developed, and implemented staff training.

• Responsible for ensuring care and supervision of residents are implemented according to client needs as documented in the pre-admission assessment for a 70-bed facility.

• Responsible for connecting clients to treatment services such as Drug & Alcohol treatment.

• Responsible for the care and supervision of all residents and supervision of personnel. Also responsible for developing an operating plan, procedures and budget and maintains all financial client and employee records.

Case Management Specialist

Momentum for Mental Health
02.2020 - 08.2022
  • Establish and cultivate community relationships with service providers
  • Interview and create service plans for consumers
  • Facilitate interviews for clients in need of housing
  • Connect clients to treatment services IE: Drug & Alcohol treatment
  • Provide assistance with financial literacy to clients

Residential Treatment Program Manager

Unity Care Group Inc.
09.2012 - 01.2020
  • Responsible for maintaining and growing Residential Program through community relationships and partnerships
  • Manage employee training and development, while boosting moral, commitment & dedication to agency
  • Responsible for overseeing all facility budgets, while generating and identifying new forms of revenue
  • Responsible for upholding and instilling an excellent standard of work performance, through encouragement, incentives and hands on examples
  • Supervise and coordinate a team of 20 – 25 employees including but not limited to scheduling and payroll
  • Perform Basic maintenance requests, along with managing and scheduling repairs through the company ticketing system

Education

. - Administration of Justice

Evergreen Valley College
San Jose, CA
06-2012

Gavilan Junior College
Gilroy, CA
01.2000

High School Diploma -

Andrew P. Hill High School
San Jose, CA
01.1997

Skills

  • Leadership
  • Multitasking
  • Effective listening
  • Communication
  • Creative thinking
  • Decision-making
  • Safety adherence
  • Accountability
  • Integrity
  • Empowerment
  • Influence
  • Motivation
  • Adaptability
  • Flexibility
  • Negotiation
  • Customer orientation
  • Customer service
  • Customer experience
  • Focus
  • Determination
  • Basic maintenance
  • Repair management
  • Scheduling

Additional Information

Specific References Available Upon Request

References

  • Andre Chapman, CEO, Unity Care, 408-592-5191, achapman@unitycare.org
  • Angela Sly, Global Senior Operations Manager, Service Max, 209-832-1981, Angela.smithsly@servicemax.com
  • Juan Cooper, Senior Manager of Residential Services, Momentum for Mental Health, 408-646-3482, jcooper@momentummh.org

Certification

State of California ARF/STRTP Certified Administrator

Timeline

Case Management/Assessment Specialist

San Mateo County (BHRS)
10.2023 - 10.2024

Assistant Administrator/ Assistant Director

Psynergy Programs
08.2022 - 10.2023

Case Management Specialist

Momentum for Mental Health
02.2020 - 08.2022

Residential Treatment Program Manager

Unity Care Group Inc.
09.2012 - 01.2020

Gavilan Junior College

. - Administration of Justice

Evergreen Valley College

High School Diploma -

Andrew P. Hill High School
MAKEL ALI