Makel Johnson
Charlotte,NC
Summary
Motivated customer service and sales professional with a strong desire to take on increased responsibility in a retail environment. Proven track record of effectively leading and maximizing team performance, particularly in the role of Head Server. Skilled in sales, service, and team leadership. Sociable server with 3 years of experience adept at delivering friendly and prompt service to customers. Excels in making personalized menu recommendations and efficiently managing closing duties. Possesses in-depth knowledge of POS system operations and adheres strictly to food safety and sanitation regulations.
Overview
5
5
years of professional experience
Work History
Lead Server
The Neighborhood Cafe
10.2019 - Current
- Fast-paced and quick I would take orders and fill the customer with a fun and exciting energy
- Cleaning up the tables and bringing food to the customer to maintain my work ethic.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Trained new employees on restaurant procedures and plating techniques.
- Filled condiments and napkin containers during slack periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Event Ambassador
TopGolf
10.2023 - 02.2025
- Increased brand awareness amongst attendees by distributing promotional materials such as flyers or brochures during events.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Managed registration tables, ensuring accurate data collection and efficient check-in processes for attendees.
- Maintained a professional appearance at all times while representing the organization during events.
- Efficiently managed crowd control measures in high-traffic areas of events, enhancing overall attendee experience.
- Actively participated in pre-event meetings and training sessions to stay informed about event details and expectations.
Brand Ambassador
Jeni's Splendid Ice Creams
02.2023 - 07.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Customer Service Cashier
Target
10.2022 - 01.2023
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service
Marshalls
09.2021 - 08.2022
- Greeting customers and advertising our company events and items
- Profenciently having eye contact with my customers making sure they have the best experience with my service.
- Helped with purchases and signed customers up for the rewards program.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Learned roles of other departments to provide coverage and keep the store operational.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School -
Mountain Island Charter School
05.2022
Skills
- Customer Service
- Cash Handling
- POS Systems
- Payment Processing
- Pricing and Markdowns
- Problem-Solving
- Shipment Procedures
- Complaint Resolution
- Credits and Refunds
- Work Task Prioritization
- Check Payment Processing
- High-Volume Dining
- Table Setting Arrangements
- Menu Memorization
- Liquor, Wine, and Food Service
- Table Bussing
- Price Memorization
- Dining Customer Service
- Relationship Building
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Responsible and trustworthy
- Employee training and development
- Accurate money handling
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Event Ambassador
TopGolf
10.2023 - 02.2025
Brand Ambassador
Jeni's Splendid Ice Creams
02.2023 - 07.2023
Customer Service Cashier
Target
10.2022 - 01.2023
Service
Marshalls
09.2021 - 08.2022
Lead Server
The Neighborhood Cafe
10.2019 - Current
High School -
Mountain Island Charter School
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