Makela Bradley
Seattle,WA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front desk receptionist
Fairfax Behavioral Health
07.2023 - Current
- Answering calls promptly and professionally on behalf of different clients
- Ensures availability of treatment information by filing and retrieving patients records
- Scheduling appointments, client intake, and other administrative tasks
- Perform receptionist duties such as filing, photocopying, and faxing
- Experience with Microsoft word - inserting images, creating, modifying, and filing charts
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Hostess/Server
Grappa Restaurant
05.2021 - Current
- Organized and scheduled reservations for 50+ customers daily both over the phone and online
- Provided attentive and professional customer service and fostered warm relationships with repeat customers
- Communicated with customers and restaurant staff to ensure concerns were promptly addressed
- Assisted in preparing the dining area ahead of each service
- Accommodated guests according to their needs and physical limitations
Hostess/Server
Red Robin
10.2018 - 05.2021
- Assisted waitstaff with clear tables to ensure customers were seated faster during busy hours
- Worked with customers of diverse backgrounds and needs to ensure that their special requests were met
- Kept the dining and serving areas presentable and well-stocked to meet any guest need
- Made guests feel welcome and happy even during busy periods with longer than anticipated wait times.
Assistant Manager
Domino's Pizza
09.2017 - 10.2018
- Addressed all guest questions with promptness and professionalism
- Supervised the management of the point-of-sales system and approved all cash wrap management, cash auditing, and tip reporting
- Responsible for opening & closing procedures in addition to assigning work to various team members
- Promoted company sales and loyalty programs to meet or exceed goals in support of company initiatives
- Worked with the management team to implement the proper division of responsibilities
- Professional Summary
- Food Service professional and the face of the restaurant, proudly representing the brand when interacting with guests and arranging seats
- Invite guests to the lounge while waiting for tables
- Maintained a perfect attendance record.
Education
High School Diploma -
Shorecrest High School
Shoreline2018
Skills
- Problem-solving Skills
- Administrative Support
- Acquire new customers
- Listening Skills
- Mail Handling
- Manage inventory
- Operate equipment
- Telephone Etiquette
- Guest Relations
Timeline
Front desk receptionist
Fairfax Behavioral Health
07.2023 - Current
Hostess/Server
Grappa Restaurant
05.2021 - Current
Hostess/Server
Red Robin
10.2018 - 05.2021
Assistant Manager
Domino's Pizza
09.2017 - 10.2018
High School Diploma -
Shorecrest High School
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