Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makeleta Vasquez

Lagro,IN

Summary

Motivated and efficient as a Housekeeping supervisor specializing in Hotels and vacation rental cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Housekeeper

Whalers Village Hotel
Lahaina, HI
05.2002 - 11.2004
  • Completed day to day duties accurately and efficiently
  • Exceeded customer satisfaction by finding creative solutions and problems.
  • Provided excellent service and attention to customers when face to face or through phone conversation.
  • Collaborated with cross-functional team to define features and bold powerful and easy-to-use products and customer-facing workflow tools
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Supervisor

Haagen-Dazs Ice Cream Store
Lahaina, HI
07.1999 - 11.2004
  • Coordinated employee schedules according to shift changes and availability.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified needs of customers promptly and efficiently.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Created new strategies for improving customer service standards within the organization.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.

Housekeeper

Kaanapali Alii Hotels
Lahaina, HI
06.2020 - Current
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Responded to requests from guests regarding housekeeping needs.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Washed and put away kitchen dishes, utensils and glassware.

Housekeeping Supervisor

Napili Surf Beach Resort
Lahaina, HI
10.2018 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Inventoried incoming supplies and placed items in stock for use by personnel

Landscaper

Self-employeed
Lahaina, HI
05.2006 - 12.2017
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Followed slammed landscaping designs to lay sod seed grass or plant flowers and foliage
  • used hand tool to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • All other landscaping jobs; ie, preparing, planting, maintaining, debris clean up, lay sod, all types of flowers beds.

Cook/hostess/bartender

Compadres Bar and Grill
Lahaina, HI
02.2000 - 03.2002
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Ensure that all food was cooked at the correct temperature and stored correctly
  • Greeted customers and provide excellent customer service.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol .
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

GED -

Lahainaluna High School
Lahaina, HI
05-1999

Skills

* Excellent Oral and Written Communication

* Strong Leadership

* Teamwork

* Reporting

* Supply Inventory Management

* Physically Strong

* Hardworking

* Positive Attitude

* Sales

* Staff Training

* Customer Service

* Gardening Knowledge

* Housekeeping

* Interior and Exterior Cleaning

* Positive Attitude

* Staff Training

* Hospitality

* Reporting

* Dining Reservations

* Sales

* Strong Leadership

Timeline

Housekeeper

Kaanapali Alii Hotels
06.2020 - Current

Housekeeping Supervisor

Napili Surf Beach Resort
10.2018 - Current

Landscaper

Self-employeed
05.2006 - 12.2017

Housekeeper

Whalers Village Hotel
05.2002 - 11.2004

Cook/hostess/bartender

Compadres Bar and Grill
02.2000 - 03.2002

Supervisor

Haagen-Dazs Ice Cream Store
07.1999 - 11.2004

GED -

Lahainaluna High School

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