Makelle Giles
Evanston
Summary
Compassionate and detail-oriented CNA in Training at Sterling Urgent Care, skilled in vital signs monitoring and patient care. Enhanced patient satisfaction through effective communication and teamwork, ensuring timely treatment and maintaining confidentiality. Demonstrated reliability and a commitment to healthcare ethics, contributing to a positive environment for both patients and staff.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Wyoming State Hospital
06.2025 - Current
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Documented patient information accurately in electronic health records to maintain compliance with care standards.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA in Training
Sterling Urgent Care
11.2024 - 06.2025
- Collaborated with medical professionals to facilitate timely treatment for patients in need of urgent care.
- Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Checked patient insurance, demographic, and health history to keep information current.
Night Manager
Taco Time
01.2024 - 11.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Provided excellent customer service, resolving inquiries and issues on spot.
Housekeeper/Laundromat Attendant
Gateway Inn - Lyman
11.2022 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Showcased attention to detail when folding finished laundry items, ensuring a professional appearance for customer pickup.
- Returned emptied garbage receptacles to proper locations.
Education
GED -
Western Wyoming Community College Outreach Program
Mountain View, WY01-2024
Skills
- Patient care
- Basic life support
- Continuing education
- Patient safety
- Healthcare ethics
- Professional bedside manner
- Complex Problem-solving
- Emergency response
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Attention to detail
- Compassionate communication
Certification
- CNA - Certified Nurse Assistant
- Basic Life Saving
Timeline
CNA
Wyoming State Hospital
06.2025 - Current
CNA in Training
Sterling Urgent Care
11.2024 - 06.2025
Night Manager
Taco Time
01.2024 - 11.2024
Housekeeper/Laundromat Attendant
Gateway Inn - Lyman
11.2022 - 08.2023
GED -
Western Wyoming Community College Outreach Program