Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makena Matlock

Portales,NM

Summary

Detail-oriented professional offers more than a 3-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Starbucks
Clovis, NM
11.2021 - Current
  • Provided excellent customer service and ensured all customers left satisfied.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Resolved customer complaints or referred them to a manager as needed.
  • Ensured that all employees followed health and safety regulations at all times.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Ordered supplies when necessary to maintain adequate stock levels.
  • Scheduled shifts for barista staff based on business needs and availability of personnel.
  • Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.

Assistant Manager

Starbucks
Clovis, NM
10.2022 - 08.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved conflicts between team members in an effective manner.

Barista

Starbucks
Clovis, NM
01.2021 - 11.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

Courtesy Clerk

Albertson's Market
Clovis, NM
06.2020 - 12.2020
  • Greeted customers and provided assistance in locating items.
  • Inspected customer bags to ensure no shoplifting occurred.
  • Stocked shelves with merchandise, rotated products, and removed expired items.
  • Organized backroom areas for efficient storage of merchandise.
  • Assisted customers with product selection and answered questions about store policies.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Organized promotional displays to attract customers' attention.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Took unwanted items from checkout to proper location.
  • Escorted customers to desired merchandise location.

Education

BBA - Business Administration And Personal Finance

Eastern New Mexico University
Portales, NM
05.2025

Skills

  • Employee Scheduling
  • Cost Reduction
  • Sales Monitoring
  • Operations Management
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Task Delegation
  • Recruiting and Interviewing
  • Sales and Marketing
  • Business Development Understanding
  • Orientation and Training
  • Team Motivation
  • Customer Relationship Management (CRM)
  • Sales Strategies
  • Staff Supervision
  • Supply Ordering
  • Multitasking
  • Cash Handling
  • Organizational Skills
  • Microsoft Excel

References

References available upon request.

Timeline

Assistant Manager

Starbucks
10.2022 - 08.2024

Barista Shift Lead

Starbucks
11.2021 - Current

Barista

Starbucks
01.2021 - 11.2021

Courtesy Clerk

Albertson's Market
06.2020 - 12.2020

BBA - Business Administration And Personal Finance

Eastern New Mexico University

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Makena Matlock