Summary
Overview
Work History
Education
Skills
Timeline
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Makena Murphy

League City

Summary

Seeking a challenging, rewarding position which will utilize my skills to help enhance the company. I am very motivated to be successful in my career moving forward.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Caesars Entertainment
01.2025 - 03.2025
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Bartender/Host

Taormina
01.2024 - 12.2024
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Created reports and documents as requested by the office manager
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a increase in sales

Host/Food Runner/Busser

Honu Seafood Bar and Grill and Frida's Mexican Beach House
06.2021 - 04.2023
  • Coordinated with kitchen staff to ensure all orders were prepared according to specifications and served on time
  • Performed opening and closing duties as required by the restaurant
  • Restocked supplies and food items to ensure the restaurant was fully prepared for service
  • Developed and maintained relationships with key customers, resulting an increase in sales and returned guests
  • Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
  • Managed reservations, seating guests and managing wait times to ensure all guests were served in a timely manner

Education

Associates Degree - Business Marketing

Kapiolani Community College
08-2025

Graduate -

Lahainaluna High School
05.2023

Skills

  • Adaptability
  • Communication
  • Effective Time Management
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Fast Learner
  • Problem-solving skills
  • Cash handling
  • Guest relations

Timeline

Front Desk Agent

Caesars Entertainment
01.2025 - 03.2025

Bartender/Host

Taormina
01.2024 - 12.2024

Host/Food Runner/Busser

Honu Seafood Bar and Grill and Frida's Mexican Beach House
06.2021 - 04.2023

Associates Degree - Business Marketing

Kapiolani Community College

Graduate -

Lahainaluna High School

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Makena Murphy