Makena Nicholas
Riverside,CA
Summary
Patient-focused Certified Nursing Assistant and Respiratory Therapy student with experience delivering safe, high-quality care in acute and fast-paced environments. Proficient in vital signs monitoring, patient mobility and transfers, infection control, and accurate clinical documentation. Currently pursuing Respiratory Therapy training with foundational knowledge in oxygen therapy, airway management, cardiopulmonary assessment, and patient monitoring. Recognized for strong teamwork with multidisciplinary healthcare teams, attention to detail, and ability to perform effectively under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
PACS
Riverside, CA
08.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes in patient conditions accurately.
- Maintained cleanliness and organization of patient environments to promote safety.
- Supported physical therapy exercises under supervision, contributing to patient recovery goals.
- Developed rapport with patients, enhancing their emotional well-being and trust in care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Turning, positioning, and pressure injury prevention
- Feeding assistance and intake/output documentation
- Basic wound care and skin integrity monitoring
- Infection control and standard precautions
- Oxygen therapy support and pulse oximetry
- Observation and reporting of patient condition changes
- Fall prevention protocols
- HIPAA compliance and patient confidentiality
- Time management in fast-paced clinical environments
Crew Trainer
McDonald's
Grand Terrace, CA
03.2021 - 12.2024
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness standards during shifts.
- Oversaw daily team operations, maintaining efficient workflow and high service quality.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Life Insurance Agent
American Income Life
San Diego, CA
06.2023 - 12.2023
- Developed customized life insurance plans to meet client needs and financial goals.
- Conducted detailed policy reviews and provided comprehensive coverage recommendations.
- Educated clients on policy options, benefits, and claims processes to enhance understanding.
- Built strong relationships with clients through consistent communication and follow-ups.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Fostered strong client trust, leading to high retention rates through consistent follow-ups and personalized service.
- Simplified complex insurance concepts for clients, facilitating informed decision-making.
Education
Associate of Science - Respiratory Therapy
American Career College
CA03-2027
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Bedside manner
- Patient-focused care
- Medical terminology
- Positioning patients
- End-of-life care
- Patient relationship building
- Responding to emergencies
- Colostomy care
- Tracheostomy care
- Oxygen therapy
- Toileting assistance
- Vital sign recording
- CNA certification
Certification
- CNA - Certified Nurse Assistant
- American heart Association Basic Life Support
Timeline
Certified Nursing Assistant
PACS
08.2024 - Current
Life Insurance Agent
American Income Life
06.2023 - 12.2023
Crew Trainer
McDonald's
03.2021 - 12.2024
Associate of Science - Respiratory Therapy
American Career College