Makena Patton
Quincy,FL
Summary
Highly skilled Government Operations Consultant with in-depth experience in policy analysis, program development, and strategic planning. Possess strong problem-solving skills, adept at improving operational efficiency and driving stakeholder engagement. Known for successfully navigating complex government systems and making impactful changes to streamline processes and improve service delivery. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
6
6
years of professional experience
Work History
Government Operations Consultant I
Department of Environmental Protection
Tallahassee, FL
09.2023 - Current
- Uploading documents into the Land Management system (LMS) and into Oculus.
- I perform the process of lease renewals every day for submerged State Lands.
- I scan file folders to be able to upload them into oculus.
- I make phone calls and emails to the grantees and reach out about missing forms.
- I create submerged land leases for those who have docks, boatlifts, etc. on state waters.
- I do research on different docks and read maps and surveys to make sure we generate the appropriate lease for the docks.
- I also know how to research and locate Sunbiz pages and Property appraiser documents.
Owner
MK’S European Mounts
Quincy, Florida
10.2019 - Current
- Design and market company on business cards and Facebook.
- Schedule pickup and delivery of heads (Deer, hog, bear, and alligators).
- Confirm clients have the appropriate permits and tags for game.
- Invoice clients and collect payments for services.
- Monitor expenditures and revenue using excel spreadsheet.
- Analyze financial data for profit and losses.
OPS Administrative Assistant II
Department of Environmental Protection
Tallahassee, FL
05.2023 - 09.2023
- Upload Stewardship Report (SR) packets into OCULUS.
- Review closeout documents for the Florida Recreation Development Program (FRDAP) to ensure completeness and accuracy.
- Send out 30-day notices for stewardship reports.
- Organize region desk reports.
- Contact grantees to discuss and get results for the Florida Communities Trust (FCT) project assessment survey.
- Navigate timelines and organize them into various spreadsheets.
Government Operations Consultant 1 OPS
Department of Environmental Protection
Tallahassee, FL
10.2022 - 05.2023
- Initiate travel in STMS for all the trips.
- Reserve Cars for trips.
- Create travel Itineraries.
- Travel Reimbursements.
- Every day I come in and fulfill annual park passes.
- Issue pass refunds.
- Interact with customers who have issues with their passes.
- Create Spreadsheet to pinpoint certain public records if needed from Qlik.
- I also have experience with exporting data from the data tracker and organizing the information with Xlookup.
- I use share point daily to research information about a specific park.
- Send over FACTS information to Finance and Accounting when they need to be closed out or a new agreement comes through.
- Issue Annual Park replacement passes.
- Review amendments and send them out to correct districts and concessionaires for signatures.
Dispatcher
Calhoun County Sheriff’s Office
Blountstown, FL
08.2022 - 10.2022
- Answer the 911 calls and keeping the others on the other end calm to help them the best I can.
- I also answer the other phone and transfer calls and assist with the public’s questions.
- I create events for every call we get and enter in the different information, such as, a person’s information if they are arrested or run a tag if the officer is on a traffic stop.
- I must file paperwork such as warrants.
- I enter a lot of information at once and this job helps me learn to multitask.
Waitress
Apalachee Restaurant
Bristol, FL
09.2021 - 08.2022
- Interact and seat customers.
- Take food orders and serve customers.
- Use cash register to collect payment for orders and provide accurate change to customers.
- Dissemble the salad bar and sweep and mop at closing.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to discuss new menu items or changes in policy.
- Performed basic math calculations when computing bills for customers' meals.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Provided accurate change for cash transactions using a cash register system.
- Organized take-out orders efficiently according to customer requests.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided menus.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School -
Liberty County High School
Bristol, FL05.2022
Skills
- Word
- Excel
- PowerPoint
- Outlook
- Internet
- Oculus
- LMS
- Document management
- Data entry
- Research skills
- Customer service
- Effective communication
- Problem solving
- Time management
- Operations management
- Customer relationships
Accomplishments
- MK’s European Mounts, Small Business Owner
- Sportsman Club, President
- Senior Class, Secretary
- Agriculture Certifications
- Customer Service experience
References
Provided upon request.
Computer Experience
- Word
- Excel (Completed 2 Excel training classes)
- PowerPoint
- Outlook
- Internet
- Oculus
- LMS
References
References available upon request.
Timeline
Government Operations Consultant I
Department of Environmental Protection
09.2023 - Current
OPS Administrative Assistant II
Department of Environmental Protection
05.2023 - 09.2023
Government Operations Consultant 1 OPS
Department of Environmental Protection
10.2022 - 05.2023
Dispatcher
Calhoun County Sheriff’s Office
08.2022 - 10.2022
Waitress
Apalachee Restaurant
09.2021 - 08.2022
Owner
MK’S European Mounts
10.2019 - Current
High School -
Liberty County High School
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