Makena Spiller
Summary
Dependable and hardworking candidate Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Host/To-Go Specialist
Kona Grill
01.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Ran food to assist servers and server assistants.
- Stepped in as expo to assist the chef.
To-Go Specialist
Olive Garden
10.2021 - 09.2022
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- POS system
- Promoted to team lead and certified trainer within 6 months.
- Taking orders and catering orders over the phone.
- Preparing and bagging orders.
- Ensuring guest satisfaction.
Office Assistant
Graeagle Construction
06.2019 - 10.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Cleaned, organized, and restocked desks regularly to help out staff.
- Kept office documents organized and retrieved files for team members.
- Utilized graphic design to advertise the company.
- Scanned documents and manually entered data to update job files.
- Input data into spreadsheets and databases.
Education
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
Las Vegas, NV05.2025
High School Diploma -
Northwest Career And Technical Academy
Las Vegas, NV05.2021
Skills
- Table Coordination
- Reconciling Cash Drawers
- Check Payment Processing
- Customer Order Management
- Cleanliness and Organization
- Operational Efficiency
- Attentive Service
- Server Support
- Customer Service
- Aloha POS
- Attending Multiple Customers
Reading
Enjoy reading books about self improvement. My most recent reading was How To Win Friends & Influence People by Dale Carnegie.
Timeline
Host/To-Go Specialist
Kona Grill
01.2022 - Current
To-Go Specialist
Olive Garden
10.2021 - 09.2022
Office Assistant
Graeagle Construction
06.2019 - 10.2021
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
High School Diploma -
Northwest Career And Technical Academy
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