Makena Spohr
Addy
Summary
I am an ambitious and results-driven biochemistry student with a passion for helping others while promising excellence. With a client-facing background, several years with the Army's ROTC program, and a consistent desire to learn, I will strive to leave a lasting impact within the Palouse and all those around me.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cadet
US Army ROTC
Pullman
08.2022 - Current
- Successfully led diverse teams over three years, planned advanced training, coached peers, and ensured readiness.
- Collaborated with medical personnel from Spokane, WA, to further learn about medical protocols, patient handling procedures, and emergency response tactics.
- Excelled in high-stress situations, consistently exceeding evaluation standards at Fort Knox, Kentucky.
- Demonstrated resilience and reliability through exceptional performance in the Army Combat Fitness Test.
Cashier
C-A-L Ranch Stores
Carson City
05.2022 - 08.2022
- Greet customers warmly, address inquiries, and provide product information, or guidance on store policies.
- Foster a welcoming environment by engaging with customers, and ensuring a positive experience.
- Maintained 100% cash accuracy.
Customer Experience Coordinator
Marshall's
Carson City
12.2021 - 05.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Consistently exceeded monthly credit card sign-up goals, earning recognition for exceptional customer engagement and communication skills.
Education
Bachelor of Science - Biochemistry
Washington State University
Pullman, WA12-2026
Associate of Science - Biochemistry
Western Nevada College
Carson City, NV07-2022
Skills
- Laboratory techniques
- Data analysis
- Research methodologies
- Clinical trials
- Regulatory compliance
- Customer service
Certification
Basic Life Support (BLS)
National Registry of Emergency Medical Technicians
Issued Dec 2024 · Expires Dec 2026
Credential ID 079094746898
Affiliations
WSU Study Abroad
- Collaborated with local communities on field research, applying biochemistry principles to evaluate environmental and public health impacts.
- Assisted in data collection and analysis, honing research methodologies in real-world settings.
- Developed cultural sensitivity and communication skills vital for patient-centered care in diverse environments.
Timeline
Cadet
US Army ROTC
08.2022 - Current
Cashier
C-A-L Ranch Stores
05.2022 - 08.2022
Customer Experience Coordinator
Marshall's
12.2021 - 05.2022
Bachelor of Science - Biochemistry
Washington State University
Associate of Science - Biochemistry
Western Nevada College
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