Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Makena Thalacker

Glendale,AZ

Summary

Driven and dynamic professional with a proven track record at Dutch Bros, enhancing customer satisfaction and loyalty through morals of speed, quality, and service, as well as efficient problem resolution. Skilled in cash handling and fostering positive team environments, I excel in fast-paced settings, significantly improving sales and customer experience by leveraging my friendly and outgoing nature and leadership abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
03.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote a fun, welcoming, and positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Retail Sales Associate

Pacsun
11.2023 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Centennial Highschool
Peoria, AZ
05.2025

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Exceptional customer service
  • Team Leadership

Certification

  • First Aid Certification
  • Food Handlers Certification
  • Drivers License
  • CPR Certification

Timeline

Barista

Dutch Bros
03.2024 - Current

Retail Sales Associate

Pacsun
11.2023 - 01.2024

High School Diploma -

Centennial Highschool

Similar Profiles

CREATE PROFILE
Makena Thalacker