Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenli Millwood

Longview

Summary

Front Desk Team Lead with expertise in customer service and team management. Demonstrated success in handling high volumes of guest inquiries and training new staff. Proven multitasking and problem-solving abilities, resulting in improved operational efficiency and guest satisfaction. Excels in high-pressure environments, ensuring clear communication and exceptional service delivery.

Overview

5
5
years of professional experience

Work History

Front Desk Team Lead

IHG Hotels & Resorts
Pensacola Beach
08.2022 - 08.2025
  • Greeted customers and managed check-ins while engaging in friendly conversations.
  • Answered telephones and directed visitors to appropriate personnel.
  • Responded promptly to guest inquiries and complaints via phone or email.
  • Monitored front desk staff performance and delivered constructive feedback.
  • Coordinated with departments to address customer issues effectively.
  • Maintained positive relationships with staff and management to foster teamwork.
  • Resolved conflicts between customers and personnel professionally.
  • Supported front desk operations to enhance overall customer service quality.

Cashier

Brookshire's Grocery
Gladewater
05.2020 - 04.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted and balanced cashier drawers.
  • Answered customer inquiries regarding store policies and procedures.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Performed other duties as assigned by management.
  • Offered customers carry-out service at completion of transaction.
  • Welcomed customers, offering assistance to help find store items.

Education

High School Diploma -

Big Sandy Highschool
Big Sandy, TX
05-2022

Skills

  • Customer service
  • Front desk operations
  • Conflict resolution
  • Team collaboration
  • Time management
  • Detail orientation
  • Problem solving
  • Complaint handling
  • Listening skills
  • Team building
  • Guest accommodations
  • Documentation
  • Hospitality service expertise
  • Reservations
  • Cash handling
  • Guest relations
  • Strong leadership

Timeline

Front Desk Team Lead

IHG Hotels & Resorts
08.2022 - 08.2025

Cashier

Brookshire's Grocery
05.2020 - 04.2022

High School Diploma -

Big Sandy Highschool

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