Makenna Alfonso
Pueblo,CO
Summary
Proven track record in hospitality and maintenance, exemplified by dedicated service at Pueblo Country Club. Skilled in guest engagement and sanitation techniques, ensuring top-notch customer satisfaction and cleanliness standards. Demonstrates exceptional problem-solving abilities and a personable nature, contributing to efficient operations and positive guest experiences.
Overview
5
5
years of professional experience
Work History
Janitor
Lenard Alfonso
Pueblo , CO
08.2024 - Current
- Maintain janitorial supply inventory.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Sweep, mop and vacuum floors of all areas.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Server
Pueblo Country Club
Pueblo, CO
03.2024 - 06.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Babysitter
Rose Johnson
Pueblo , CO
01.2020 - 11.2024
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Administering medication when needed according to parent instructions.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Remaining alert at all times while caring for multiple children simultaneously.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Engaging in age-appropriate activities like reading stories or playing games.
- Providing a safe environment for children to explore their curiosity and creativity.
Education
High School Diploma -
Pueblo County High School
Pueblo, CO05-2024
Skills
- Strong work ethic
- Positive guest interactions
- Guest engagement
- Cash handling
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- Activity planning
- Personable nature
- Dependability
- Following directions
- Active listening
- Problem-solving
- Cleaning supply management
- Sanitization techniques
- Cleaning expertise
- Facilities maintenance
Affiliations
- I was a varsity member of the Pueblo County Dance Team for four years.
- I was a varsity member of the Pueblo Central High School Gymnastics team for three years.
- I participated in the Miss Pueblo Pageant and engaged in several community events such as Relay for life, visiting local schools and parades.
Accomplishments
- I graduated with Honors from Pueblo County High school.
Get to know me
Hello! My name is Makenna Alfonso, I am a student here at Colorado State University Pueblo. I am currently a pre-nursing major and have loved everything I have learned. I am set to apply to join the nursing program in May of this year. I have a GPA of 3.438. I am applying for this job because I love meeting new people and I believe I could be a great asset to the CSU-Pueblo Rec Center team. I am great at teamwork and would love to be apart of your team at the Rec Center!
Timeline
Janitor
Lenard Alfonso
08.2024 - Current
Server
Pueblo Country Club
03.2024 - 06.2025
Babysitter
Rose Johnson
01.2020 - 11.2024
High School Diploma -
Pueblo County High School
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