Makenna Anthony
Millington,TN
Summary
Skilled in complaint handling and teamwork, I excelled at FedEx Express by delivering exceptional support and fostering collaboration. Leveraging recordkeeping and understanding customer needs, I enhanced service quality and efficiency. My proactive approach and ability to remain calm under pressure drove significant improvements in client satisfaction and operational workflow.
Entry-level teaching professional with solid multitasking, time management and communication skills combined with unwavering devotion to student success. Familiar with different instructional approaches and technology options used in classrooms. Knowledgeable about curricula, lesson planning, individual student mentoring approaches, and desiring training opportunity focused on advancing classroom abilities and building career foundation. Enthusiastic about pursuing new avenues of learning, growing professionally and building upon acquired skills. Well-organized and ready to support students in developing full potential.
Overview
5
5
years of professional experience
Work History
Admin Support Agent
Fedex Express
06.2023 - Current
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
Student Teacher
University Of Memphis
08.2023 - 04.2024
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Created lessons and online testing materials to facilitate remote learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
Stocker
Walmart
10.2019 - 05.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Education
Bachelor of Science - Education
University of Memphis
Memphis, TN05.2024
Skills
- Complaint Handling
- Security Protocols
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Recordkeeping skills
- Classroom Management
- Differentiated Instruction
- Student Engagement
- Lesson Planning
- Elementary Education
- Assignment Grading
- Special Needs Students
Timeline
Student Teacher
University Of Memphis
08.2023 - 04.2024
Admin Support Agent
Fedex Express
06.2023 - Current
Stocker
Walmart
10.2019 - 05.2023
Bachelor of Science - Education
University of Memphis