Enthusiastic about collaborative environments and contributing to team success
Makenna Baxter
Independence,KY
Summary
Accomplished Shift Lead at Guthries, adept in operations monitoring and fostering exceptional guest service. Proven track record in training and mentoring teams for peak performance, enhancing customer satisfaction, and streamlining store operations. Excels in technical support and interpersonal communication, significantly improving the customer experience.
Overview
3
3
years of professional experience
Work History
Shift Lead
Guthries
Ft. Wright, Ky
10.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Simon Kenton High School
Independence, KY05.2024
Skills
Operations monitoring
Interests
An enthusiasm for navigating complex regulatory environments and compliance
A desire to contribute to a team focused on innovative solutions and continuous improvement
A passion for providing excellent service and building co-worker and customer relationships
Timeline
Shift Lead
Guthries
10.2021 - Current
Simon Kenton High School
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