Makenna Briggs
Huber Heights,OHIO
Summary
Dynamic and compassionate professional with extensive experience in patient care at Springfield Healthcare Center, Bluebird Retirement Community, and multiple In-Home Healthcare companies. Proven ability to enhance workflow efficiency through effective appointment scheduling and client support. Skilled in medication administration and time management, fostering positive patient experiences while ensuring safety and dignity in care. Committed to advocating for clients' needs and rights.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Springfield Healthcare Center
Springfield, OH
05.2022 - 08.2022
- Managed patient check-in and appointment scheduling to enhance workflow efficiency.
- Coordinated communication between healthcare staff and patients, ensuring timely information exchange.
- Streamlined patient records management using electronic health record systems for improved accuracy.
- Assisted in maintaining a welcoming environment, promoting positive patient experiences during visits.
- Developed and implemented front desk protocols, leading to reduced wait times for patients.
- Resolved patient inquiries and concerns promptly, enhancing overall satisfaction with services provided.
- Collaborated with medical staff to optimize scheduling processes, contributing to enhanced clinic productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Nurse Aide
Bluebird Retirement Community
London, OH
08.2023 - 09.2025
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing workflow efficiency.
- Monitored vital signs and reported changes to healthcare team, supporting timely medical interventions.
- Facilitated communication between residents and families, fostering strong relationships and trust.
- Trained new aides on best practices in resident care and safety protocols, promoting high standards of service.
- Implemented infection control measures, contributing to a safe environment for residents and staff.
- Developed individualized care plans in collaboration with nursing staff, addressing unique resident needs effectively.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided compassionate end-of-life care for terminally ill patients while comforting grieving family members during difficult times.
DSP
Right at Home, Home Health Care
Beavercreek, OH
09.2025 - 02.2026
- Provided compassionate care and support to individuals with disabilities, enhancing daily living skills.
- Assisted clients with personal hygiene, meal preparation, and medication management to promote health and well-being.
- Collaborated with healthcare professionals to develop individualized care plans tailored to client needs.
- Trained new staff on best practices in direct support services and client engagement techniques.
- Monitored client progress, documenting changes in behavior or condition for effective communication with families and caregivers.
- Advocated for clients' rights and needs, ensuring access to community resources and support services.
- Implemented engaging activities that fostered social interaction and improved quality of life for clients.
- Coordinated transportation arrangements for clients to attend appointments and participate in community events.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
DSP
Dreamer Healthcare LLC
Springboro, OH
02.2026 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
High School Diploma -
Southeastern Local High School
South Charleston, OH05.2025
Biological Sciences
Wright State University
Dayton, OH05.2029
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct patient care
- Transportation
- Appointment scheduling
- Patient care
- Disability awareness
Certification
- CPR Certified
- Medication Administration Certified
- Trained DSP
Timeline
DSP
Dreamer Healthcare LLC
02.2026 - Current
DSP
Right at Home, Home Health Care
09.2025 - 02.2026
Nurse Aide
Bluebird Retirement Community
08.2023 - 09.2025
Receptionist
Springfield Healthcare Center
05.2022 - 08.2022
High School Diploma -
Southeastern Local High School
Biological Sciences
Wright State University