Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
Makenna Cozza

Makenna Cozza

Parker,CO

Summary

Passionate equine caregiver with over 10 years of hands-on horse experience, including more than 5 years of horse ownership and a summer as a working student with a professional horse trainer. Skilled in horse handling, riding, care, feeding, medication and supplement administration, monitoring horse health, and safety compliance, with strong abilities in record-keeping, organization, and handling urgent situations. Experienced in customer service, relationship building, and team collaboration, with a commitment to helping people find their lifelong equine partners, and supporting the mission of equine rescue and adoption.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pet Care Provider

Doug & Jan Lundstrom
Parker, CO
01.2024 - Current
  • Provide daily care and supervision for a dog, including feeding, walking, exercise, and playtime.
  • Monitor health and behavior, recognizing and responding to signs of illness or distress.
  • Administer medications, and follow specific care instructions from the pet owners.
  • Maintain a clean, safe, and organized environment for the dog's comfort and well-being.
  • Communicate regularly with the owners regarding behavior, routines, and any concerns.
  • Administer medications and follow individualized health plans, monitoring for changes in behavior or health.
  • Build strong, trusting relationships with pets and their owners, maintaining open communication, and regular updates.
  • Maintain a punctual schedule for feeding and medication needs.
  • Handle special needs, behavioral issues, and emergencies with professionalism and calm decision-making.
  • Plan and implement daily routines that support physical, emotional, and social well-being.
  • Leverage 5+ years of dog care experience in a professional setting to ensure expert handling, care, and attention to safety.
  • Administered first aid or responded to minor injuries and emergencies, ensuring prompt and safe care.
  • Strong relationship with owners to ensure trusting relationship.

Lead Childcare Provider

In Home Family Daycare
Parker, CO
06.2024 - 09.2025
  • Cultivated strong, positive relationships with parents.
  • Fostered trust and collaboration with families to create a supportive environment for children's growth and well-being.
  • Built lasting partnerships with families by consistently demonstrating reliability, empathy, and professionalism.
  • Welcomed children and parents each morning, fostering a warm, friendly, and professional environment.
  • Provided positive first impressions and built strong relationships with families during daily drop-offs.
  • Created a welcoming atmosphere that contributed to high parent satisfaction and child comfort.
  • Supported daily care routines for up to 12 children, including meals, nap schedules, and hygiene.
  • Assisted in planning and implementing age-appropriate educational and recreational activities.
  • Maintained a safe, clean, and engaging environment, following childcare policies and safety protocols.
  • Updated the communication app regularly to communicate updates to parents, such as children's progress, daily routines, and needs.
  • Supervised up to 12 children to ensure their care and safety.
  • Assisted in developing and implementing structured educational and developmental activities tailored to age groups.
  • Handled medical, behavioral, and emergency situations calmly and effectively, ensuring child safety.
  • Monitored the overall health and well-being of all children.
  • Managed inventory and stocked supplies, ensuring the availability of essential materials and resources.
  • Optimized inventory organization, reducing time spent locating items, and improving workflow.
  • Maintained a clean, safe, and organized environment to support the health and well-being of children.
  • Sanitize toys, surfaces, and play areas regularly to ensure the health and well-being of children.
  • Maintained a safe, organized, and positive environment for children, despite challenges or limited resources.
  • Handled unexpected obstacles and maintained quality care, ensuring children's safety and well-being at all times.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Host Lead

City Bark Parker
Parker, CO
05.2019 - 06.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, service and product knowledge, and cash-handling techniques.
  • Demonstrated professionalism and patience when handling difficult situations.
  • Investigated customer complaints, and handled them promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary, to improve performance.
  • Ensured that all opening and closing duties were completed accurately according to established guidelines.
  • I took reservations over the phone and in person.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Processed customer payments accurately and efficiently.
  • Provided prompt and accurate information to clients in person, over the phone, and through email.
  • Answered high-volume incoming calls in a professional and courteous manner.
  • Trained new employees on daycare procedures and animal handling techniques.
  • Monitored dog behavior, addressing issues to ensure a safe environment.
  • Communicated with pet owners about their dogs' activities and needs.
  • Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
  • Handled unexpected medical and behavioral emergencies with professionalism and care, ensuring the safety and well-being of all animals in the facility.
  • Monitored all dogs for signs of distress or injury, taking swift and appropriate action when necessary.
  • Recognized and responded to urgent health concerns, contacting veterinarians and owners immediately, while administering first aid as directed.
  • Demonstrated strong crisis management skills by staying calm and decisive during emergency situations.
  • Applied quick problem-solving and clear communication to resolve urgent health and safety concerns.
  • Administered medications to dogs according to prescribed schedules, ensuring proper dosage, and safety.
  • Maintained accurate and detailed records of medication administration, including times, dosages, and observed effects.
  • Monitored dogs for reactions or side effects, and reported concerns promptly to owners or the general manager on site.
  • Followed strict protocols for handling and storing medications to ensure compliance with safety guidelines.
  • Coordinated medication schedules for multiple dogs, maintaining consistency, and minimizing errors.
  • Demonstrated meticulous attention to detail and reliability in managing health-related routines.

Store Clerk

Dover Saddlery
Parker, CO
01.2021 - 08.2021
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Organized store shelves according to product type and size.
  • Verified that all pricing was accurate before putting items out for sale.
  • Operated the cash register in accordance with company policies and procedures.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Utilized problem-solving skills to resolve issues quickly while maintaining customer satisfaction.
  • Addressed customer complaints with knowledgeable, speedy support to maximize satisfaction.
  • Monitored product inventory levels to support the completion of order requests and audits.
  • Greeted customers promptly, and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Assisted customers in selecting equestrian products and accessories.

Education

High School Diploma -

EDCSD Online
Englewood, CO
05-2021

Some College (No Degree) - Psychology

Arapahoe Community College
Littleton, CO

Bachelor of Science - Social Work

Metropolitan State University of Denver
Denver, CO

Skills

  • Equine Knowledge
  • Horse Handling
  • Riding Experience
  • Feeding Practices
  • Medication and Supplement Administration
  • Detail Oriented
  • Decision-Making
  • Record-Keeping and Documentation
  • Ability to Prioritize Tasks in a Busy Environment
  • Telephone Reception
  • Team Collaboration
  • Customer Service
  • Relationship Building
  • Strong Responsibility and Reliability
  • Time Management
  • Emergency response
  • Punctual
  • Handling Customer Complaints
  • Organization
  • Guest Relations
  • Quality Assurance
  • Safety Compliance
  • Training and Mentoring
  • Opening and Closing Procedures

Affiliations

  • I participate in several groups with my church
  • Working student with a professional horse trainer - Summer 2024
  • Barn chores as needed where I board my horses

Accomplishments

  • High Honors - 2020-2021 - Academic Year

Certification

  • Certified in K9 First-Aid and CPR as of 2021
  • Certified in Standard - First-Aid as of June 2024
  • Certified in (Infant - Child - Adult) Standard - CPR / AED as of June 2024

Timeline

Lead Childcare Provider

In Home Family Daycare
06.2024 - 09.2025

Pet Care Provider

Doug & Jan Lundstrom
01.2024 - Current

Store Clerk

Dover Saddlery
01.2021 - 08.2021

Host Lead

City Bark Parker
05.2019 - 06.2024

High School Diploma -

EDCSD Online

Some College (No Degree) - Psychology

Arapahoe Community College

Bachelor of Science - Social Work

Metropolitan State University of Denver

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