Makenna Crawford
Goodyear,AZ
Summary
- Friendly disposition and empathetic character, with kind hearted customer service. Strong communicator with excellent organizational and time management skills. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Detail-oriented administrative professional with superb people-skills and public relations experience.
Overview
7
7
years of professional experience
Work History
Owner's Assistant
Academy Resource Management
11.2019 - Current
- Assisted the Owner of a staffing company organization, performing tasks in the areas of onboarding, fingerprint clearance compliance, including data entry, document management, termination, employee record keeping, data collection, payroll prep and spreadsheets.
- Greeted teachers and employees with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
HR Assistant
The Odyssey Preparatory Academy
11.2018 - 12.2023
- Assisted the HR Director of a 300 employee organization, performing tasks in the areas of onboarding, termination, employee record keeping, data collection, spreadsheets, run errands, social media, marketing, and payroll.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System database, maintained data accuracy and assisted with system changes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Ticketing Supervisor and Lead Cashier
Perfect Game Baseball
05.2019 - 08.2022
- Responsible for being a lead contact, facilitating ticket sales, directing scouts, and providing excellent customer service at national club baseball tournaments.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Processed refunds and exchanges in accordance with company policy.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
Brand Ambassador and Selling Specialist
Boars Head Provisions Co
11.2017 - 08.2018
- Brand promoter and ambassador who displayed and sold new products.
- Worked in grocery stores such as Fry’s and Sprouts which allowed me to be able to adapt to various work environments.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Lifeguard
Sonora Lifeguarding
03.2017 - 10.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responsible for watchful care of pool participants at multiple locations across the Phoenix Metro area.
Education
Biology And Human Biology
New Mexico State University
Las Cruces, NMHigh School Diploma -
Odyssey Institute
Buckeye, AZ05.2018
Skills
- Friendly
- Overly responsible and honest, trusted with sensitive information
- Community leader and have developed great leadership skills
- Excellent interpersonal and teamwork skills
- Dependable and loyal
- Extremely organized and able to work in many work environments
- High regard to attention to detail and skilled at asking questions
- Quick learner and able to adapt to work related software or programs
- Team collaboration
Timeline
Owner's Assistant
Academy Resource Management
11.2019 - Current
Ticketing Supervisor and Lead Cashier
Perfect Game Baseball
05.2019 - 08.2022
HR Assistant
The Odyssey Preparatory Academy
11.2018 - 12.2023
Brand Ambassador and Selling Specialist
Boars Head Provisions Co
11.2017 - 08.2018
Lifeguard
Sonora Lifeguarding
03.2017 - 10.2017
Biology And Human Biology
New Mexico State University
High School Diploma -
Odyssey Institute