MAKENNA DELPH
Rochester Hills,MI
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EPIC and IMS appointment scheduling systems to manage over 200 patients weekly. Organized and accurate in managing patient flow.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Rochester Medical Center
01.2024 - 04.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Assisted in direct patient care through taking manual blood pressures, placing leads for EKG's, removing IV's, and aiding patients after their testing was complete for all Nuclear Stress Tests done at our facility.
- Burned CD's for patients in and out of state, as well as managing our diagnostic medical records.
Scheduler for Diagnostic Radiology and Molecular Imaging
Corewell Health
08.2023 - 01.2024
- I was responsible for overseeing day-to-day patients for our 6 modalities in the department
- I check the patients for their orders, call on their behalf to other facilities to obtain medical records, and keep them informed on updates with their visit
- I make reminder phone calls before patient's weekend visits, burn & upload CD's using Ambra, handle authorization forms, and keep my coworkers well informed on any updates with how we care for our patients.
Cancer Patient Access Representative 1/ Registrar
Sentara Health
01.2023 - 06.2023
- I was responsible for positively identifying and registering our patients, taking phone calls, keeping track of collecting copays, advising our patients with financial aid, and coordinating with other departments in our facility, as well as my coworkers to ensure we run smoothly and efficiently.
Patient Access Registrar
Beaumont Health
07.2021 - 09.2022
- I was responsible for verifying insurance, copays, and the patient's identity, as well as giving them wristbands, assisting nursing staff with phone calls, and playing my part in the team to provide excellent care and compassion.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
Sales Associate
Bath and Body Works
- I gave thoughtful recommendations based on the customers' expressed interests, welcomed everyone in with a great attitude ready to assist them, and worked in the back office to organize our stock and storage.
Cashier
Burlington Co.
07.2020 - 05.2021
- I assisted my customers with accurately price checking, removing security tags, and making sure my transactions are fast and friendly
- I routinely serviced upwards of 200 customers every shift.
Education
4 College courses -
Oakland
2 College courses -
Macomb
Highschool Diploma -
Sterling Heights Michigan
08.2020
Skills
- Knows how to run and function Microsoft Word, Excel, and Power Point with efficiency Can maneuver complex computer systems and adapt well to them Punctual and Reliable With 2 years of customer service and clerical experience I am very excited to lend a hand where my efforts are needed
- Policy and Procedure Adherence
- Excellent people skills
- POS System Operation
- Time Management
- Problem-solving skills
Leadership Experience
- State-wide award-winning set head and actress and technical designer from my high school Theater troupe.
- Varsity Girls Swim Team all 4 years of high school and was captain my senior year.
Acknowledgements Awards
WOW Moment!, Sentara Health, March 2023, Mary Morin, Vice President, Clinical Effectiveness, Wrote: "This morning when I was registering for my annual Mammogram, Makenna was such a bright spot! Her professionalism, enthusiasm, and overall excellent customer service was greatly appreciated. She personally took me to the waiting/changing area while explaining everything I was supposed to do. Additionally, she followed the Patient ID Red Rules to the letter by asking me to STATE my name and date of birth, versus telling me. Her following the right process is how we prevent patient ID errors. Makenna, thank you for your excellent customer service this AM. Mary."
Communication Skills
I am very personable and extend warm greetings to anyone I meet! I respect my superiors and coworkers, and I'm never too afraid to ask questions when I need help.
Timeline
Medical Receptionist
Rochester Medical Center
01.2024 - 04.2024
Scheduler for Diagnostic Radiology and Molecular Imaging
Corewell Health
08.2023 - 01.2024
Cancer Patient Access Representative 1/ Registrar
Sentara Health
01.2023 - 06.2023
Patient Access Registrar
Beaumont Health
07.2021 - 09.2022
Cashier
Burlington Co.
07.2020 - 05.2021
Sales Associate
Bath and Body Works
4 College courses -
Oakland
2 College courses -
Macomb
Highschool Diploma -
Sterling Heights Michigan