Makenna Dillon
Webster,TX
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Inpatient Unit Clerk
Post Acute Medical
05.2020 - 11.2022
- Scanned patient medical record information into EMR system.
- Processed requests for patient medical records and patient information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Obtained and organized medical records for office visits and scheduled labs.
- Completed daily charge reconciliation to keep billing current and accurate.
Barista
Starbucks
03.2018 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
Education
Associate of Science - Biology
College of The Mainland
Texas City, TX06.2020
Associate of Applied Science - Process Technology And Operations
College of The Mainland
Texas City, TX06.2024
High School Diploma -
Santa Fe High School
Santa Fe, TX06.2020
Skills
- Inpatient Services
- Technical Library Maintenance
- Computer Proficiency
- Scheduling Tests and Procedures
- Calendar and Appointment Management
- Referral Arrangements
- Teamwork and Collaboration
- Taking Client Histories
- Office Supplies and Inventory
- Medical Recordkeeping
Timeline
Inpatient Unit Clerk
Post Acute Medical
05.2020 - 11.2022
Barista
Starbucks
03.2018 - 05.2020
Associate of Science - Biology
College of The Mainland
Associate of Applied Science - Process Technology And Operations
College of The Mainland
High School Diploma -
Santa Fe High School