Makenna Figlenski
Cheney,WA
Summary
Dynamic marketing and administrative professional known for adaptability and ambition. Thrives in fast-paced environments, consistently exceeding expectations with a keen eye for detail. Proactively solves challenges and committed to achieving excellence while embracing opportunities for continuous growth.
Overview
4
4
years of professional experience
Work History
Office Manager/Human Resources
Aspen Personnel Service
05.2023 - Current
- Manage social media accounts for Aspen Personnel to enhance brand visibility and attract potential candidates and clients.
- Organize and maintain both physical and digital files, ensuring easy access and confidentiality of sensitive information.
- Provide excellent customer service by responding promptly to inquiries, addressing concerns, and maintaining positive relationships with both clients and candidates.
- Execute email marketing campaigns to reach out to potential candidates and clients, promoting job openings and services offered by Aspen Personnel.
- Schedule interviews, meetings, and appointments efficiently, optimizing the recruitment process.
- Communicate with clients to understand their hiring needs and provide updates on recruitment progress.
- Conduct recruiting activities such as sourcing candidates, screening resumes, and coordinating interviews to fulfill client staffing requirements.
Child Care Worker
Kids Quest At Northern Quest Casino
03.2022 - 05.2023
- Supervise and ensure the safety of children in the childcare facility.
- Plan and execute age-appropriate activities and programs to engage children and promote their development.
- Maintain a clean and organized childcare environment, including sanitizing toys and surfaces regularly.
- Monitor children's behavior and intervene when necessary to maintain a safe and positive atmosphere.
- Communicate effectively with parents/guardians regarding their child's activities, behavior, and any concerns.
- Follow established policies and procedures for childcare, including emergency protocols and reporting incidents.
- Collaborate with other childcare staff to create a supportive and nurturing environment for children.
- Attend training sessions and meetings to stay updated on childcare best practices and casino policies.
Customer Service Associate/Cashier
Victoria Secret
06.2021 - 09.2021
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Process transactions accurately and efficiently using cash registers and POS systems.
- Handle cash, credit, and debit card transactions, ensuring proper handling of payments and change.
- Maintain a clean and organized cashier station, including restocking merchandise and supplies as needed.
- Assist customers with inquiries, product recommendations, and resolving any issues or concerns.
- Promote sales and special promotions to customers, encouraging them to make additional purchases.
- Follow company policies and procedures for returns, exchanges, and refunds.
- Collaborate with other team members to ensure a positive shopping experience for customers.
- Maintained high standards of customer service during high-volume, fast-paced operations
Customer Service Associate/Cashier
Marshalls
10.2019 - 03.2020
- Handle cash, credit, and debit card transactions with precision, including providing correct change and processing payments securely.
- Greet customers as they enter the store and assist them in finding products or navigating the store layout.
- Implement effective selling techniques to enhance customer satisfaction and drive sales.
- Maintain a clean and organized cashier area and store floor, including restocking merchandise, folding clothes, and arranging displays.
- Assist with inventory management tasks such as receiving shipments, tagging merchandise, and conducting periodic stock checks.
- Collaborate with team members to ensure efficient store operations and provide excellent customer service.
Education
Bachelor Of Arts (B.A.) - Marketing
Eastern Washington University
Cheney, WA06.2023
Associate In Arts (A.A.) -
Green River Community College
Auburn, WA06.2021
Skills
- Attention to Detail
- Time Management
- Customer Relations
- Organizational Skills
- Adaptability
- Microsoft Excel, Microsoft Word
- Customer Service
- Teamwork and Collaboration
- Office Administration
- Content Creation
- Social Media Management
- Complex Problem-Solving
- Database Administration
- Scheduling and Coordinating
Timeline
Office Manager/Human Resources
Aspen Personnel Service
05.2023 - Current
Child Care Worker
Kids Quest At Northern Quest Casino
03.2022 - 05.2023
Customer Service Associate/Cashier
Victoria Secret
06.2021 - 09.2021
Customer Service Associate/Cashier
Marshalls
10.2019 - 03.2020
Bachelor Of Arts (B.A.) - Marketing
Eastern Washington University
Associate In Arts (A.A.) -
Green River Community College
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