Summary
Overview
Work History
Education
References
Timeline
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Makenna Fitzner

Spokane,WA

Summary

Diligent and energetic professional, passionate about contributing to meaningful, people-centered work. Skilled in addressing both customer and team needs, while upholding high standards of service and creating a welcoming, positive environment. Highly empathetic and collaborative team player with a proven ability to build strong, trust-based relationships in both professional and community settings.

Overview

5
5
years of professional experience

Work History

Barista

Dutch Bros
Spokane, WA
01.2023 - Current
  • Built strong interpersonal and customer relationship skills by creating meaningful connections with regulars, and fostering a welcoming, community-oriented environment.
  • Collaborated effectively to improve workplace operations, working with leadership and peers to identify inefficiencies, and implement solutions that enhanced team morale and performance.
  • Mastered time management and personal organization in a high-energy, fast-paced setting by maintaining focus, accuracy, and efficiency amid constant multitasking and environmental distractions.

Office Coordinator

Spokane Psychology and Neuropsychology
Spokane, WA
06.2022 - 10.2022
  • Served as Office Coordinator to gain hands-on experience in a behavioral health setting and deepen understanding of the field in preparation for a career in clinical psychology.
  • Provided comprehensive administrative support to office staff, including managing correspondence, processing daily documentation, and maintaining accurate records.
  • Efficiently handled a high volume of phone and web-based inquiries, demonstrating strong communication, multitasking, and problem-solving skills.
  • Maintained a well-organized, professional office environment to enhance team productivity, and ensure smooth day-to-day operations.

Team Lead

Panera Bread LLC
Spokane Valley, WA
08.2020 - 08.2021
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service leading to long-term, meaningful relationships with a diverse group of customers.
  • Worked on the front line during a pandemic, took charge of important phone calls, and adapted customer and time management skills under extreme conditions.

Education

Bachelor of Science - Double Major in Psychology and Human Development

Washington State University
Pullman, WA

References

Darian Mitzimberg, Director of Operations, Dutch Bros Spokane

(509) 720-9580

Regional and Direct Manager

Dr. Erina Hammer, Neuropsychologist, Spokane Psychology and Neuropsychology

(208) 755-0316

Supervisor, Mentor

Erin Rice, General Manager, Panera Bread LLC.

(509) 389-7842

Former Manager

Timeline

Barista

Dutch Bros
01.2023 - Current

Office Coordinator

Spokane Psychology and Neuropsychology
06.2022 - 10.2022

Team Lead

Panera Bread LLC
08.2020 - 08.2021

Bachelor of Science - Double Major in Psychology and Human Development

Washington State University

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Makenna Fitzner