Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Makenna Galvan

Brentwood

Summary

Personable and diligent, bringing strong communication and organizational skills to drive sales initiatives. Possesses solid understanding of sales strategies and customer relationship management. Committed to optimizing team performance and contributing to overall sales growth. As well, I am experienced with customer service operations, including handling inquiries and resolving issues efficiently. I utilize strong conflict resolution abilities to enhance client relations. Track record of effective communication and teamwork.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
10.2024 - Current
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Boosted product sales by conducting engaging and informative makeup demonstrations.

Server

Chilis's Bar And Grill
10.2022 - 06.2024
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

BBA - Marketing/Business

Las Positas College
Livermore, CA
08-2028

No Degree - Aesthetics License

Paul Mitchell The School
Pleasant Hill, CA
03-2024

High School Diploma -

Liberty High School
Brentwood, CA
06-2023

Skills

  • Managing Orders and Deliveries
  • Math and Computer Skills
  • Sales expertise
  • Client relationship building
  • Dependable and Cooperative
  • Customer engagement
  • Hospitality Service Expertise
  • Sales Expertise
  • Team Collaboration
  • Product knowledge expertise
  • Multitasking and organization
  • Clear communication
  • Verbal and written communication

Additional Information

Adding onto my Education, I am also a licensed Esthetician with experience in running my own business and taking initiative with building client relationships. I'm very goal oriented and have a strong passion for being organized and having a professional outlook on situations. I'm very analytical which makes me a good addition to any situation I'm put in.

Timeline

Beauty Advisor

Sephora
10.2024 - Current

Server

Chilis's Bar And Grill
10.2022 - 06.2024

BBA - Marketing/Business

Las Positas College

No Degree - Aesthetics License

Paul Mitchell The School

High School Diploma -

Liberty High School

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Makenna Galvan