Makenna Anne Hanlon
Smyrna,TN
Summary
Enterprising individual successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving clients and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
1
1
year of professional experience
Work History
Co-Manager
Journeys Kidz
Nashville, TN
02.2022 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Created visual store strategy based on market trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed store opening and closing procedures.
Corporate Trainer
Dryden Group
Nashville, TN
08.2022 - 09.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
Sales Lead
American Eagle Outfitters, Inc
Nashville, TN
10.2021 - 02.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Guest Advocate
Target
Nashville, TN
05.2021 - 10.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Music Business
Belmont University
Nashville, TN08.2021
Associate of Arts -
Austin Peay State University
Clarksville, TN05.2019
Skills
- Active Listening
- Time Management
- Flexible & Adaptable
- Administrative Duties
- Scheduling and Time-Tracking
- Microsoft Word
Timeline
Corporate Trainer
Dryden Group
08.2022 - 09.2022
Co-Manager
Journeys Kidz
02.2022 - Current
Sales Lead
American Eagle Outfitters, Inc
10.2021 - 02.2022
Guest Advocate
Target
05.2021 - 10.2021
BBA - Music Business
Belmont University
Associate of Arts -
Austin Peay State University