Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Makenna Hannam

Raleigh,NC

Summary

Dedicated music professional with a strong background in the live events industry. Recognized for attention to detail and ability to adapt. Excels in coordinating VIP services, advancing tour logistics, and managing budgets. Interpersonal skills instrumental in fostering positive relationships with venues, artists, and their teams, resulting in exceptional fan and tour satisfaction. Committed to problem-solving and collaboration, thrives in fast-paced environments and contributes to operational excellence. Ultimate goal is to create once-in-a-lifetime opportunities for all fans, artists, and tours.

Overview

4
4
years of professional experience

Work History

Artist VIP Manager

Live Nation
01.2024 - Current
  • Lead all operational aspects of artist VIP experiences at a premium venue with a 20,000 capacity
  • Effectively staffed every tour to ensure a safe and efficient execution.
  • Ambitiously strives to provide unforgettable experiences for tours, artists, and fans.
  • Leverage exceptional communication and interpersonal skills to effectively liaise between artists and internal teams, facilitating smooth coordination and collaboration for flawless VIP experiences
  • Continuously refine offerings and processes to maintain the venue’s reputation as a top destination for artists and VIP guests
  • Perfect backstage etiquette and artist communications.
  • Coordinated all aspects of VIP services for artists, ensuring a seamless and personalized experience from arrival to departure.
  • Managed budgeting for VIP services, tracking expenses and ensuring adherence to financial constraints while maximizing guest satisfaction.
  • Addressed and resolved any issues that arose during events, employing fast-paced problem-solving skills to maintain high levels of satisfaction for artists and guests.

Operation Department

Live Nation
08.2024 - Current
  • Conducted routine inspections of equipment and facilities to identify maintenance needs, ensuring compliance with safety and operational standards.
  • Assisted in inventory management, tracking supplies and equipment to support operational readiness for events.
  • Collaborated with team members to troubleshoot and resolve issues in real-time, minimizing disruptions and maintaining a high-quality guest experience.
  • Monitored and reported on facility conditions, contributing to continuous improvement efforts for venue operations.
  • Demonstrated strong problem-solving skills by identifying and resolving operational issues in real-time, minimizing disruptions and ensuring seamless event execution.
  • Collaborated with team members to troubleshoot technical and logistical challenges, fostering a culture of teamwork and adaptability under pressure.

Ancillary Crew Member

Live Nation
04.2023 - Current
  • Implemented and maintained service standards, including efficient transaction processes, profitable upselling opportunities, and proactive resolution of patron inquiries
  • Contributed to the profitability of the venue on show days by confident communication leading to upsells on fan experiences
  • Skillfully manage company equipment and resources, demonstrating meticulous attention to protocol in financial transactions with patrons
  • Proactively engage in upselling experiences, promoting premium offerings and enhancing guest satisfaction
  • Employ effective problem-solving skills to troubleshoot and resolve issues, further enhancing the overall experience.

Guest Services Crew Member

Live Nation
04.2021 - Current
  • Deliver top-tier hospitality services, ensuring an unforgettable experience for all fans
  • Exhibit strong communication skills in addressing diverse guest needs and resolving issues efficiently
  • Uphold company standards, but also personal empathic communication with fans contributing to the positive and memorable atmosphere of live music events
  • Fast and strategical problem solving skills.
  • Demonstrate natural leadership within the team, facilitating seamless event execution for enhanced patron satisfaction
  • Established and maintained effective communication channels with other departments to address challenges promptly and enhance overall operational efficiency.
  • Reduced response times for emergency situations through efficient communication with other medical personnel and dispatchers.
  • Showcased adaptability by performing various duties beyond just ticket-taking responsibilities as required on event days, such as ushering or ticket sales support.

Education

Diploma -

Franklinton High School
Franklinton, NC
06.2016

Skills

  • Detail-Oriented
  • Continuous Learner
  • Team Collaboration
  • Creative Problem-Solving
  • Cross-functional Team Coordination
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Critical Thinking
  • Flexible and Adaptable
  • Dependable and Responsible

Additional Information

Ambitiously passionate about live music, artist relations, venue operations and acquiring valuable insights into being highly efficient in all required music industry roles, that it takes to create a once in a lifetime experience for all.

Timeline

Operation Department

Live Nation
08.2024 - Current

Artist VIP Manager

Live Nation
01.2024 - Current

Ancillary Crew Member

Live Nation
04.2023 - Current

Guest Services Crew Member

Live Nation
04.2021 - Current

Diploma -

Franklinton High School

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Makenna Hannam