Makenna Hensley
Columbus
Summary
Dynamic Sales Lead Manager with a proven track record at Loft Outlet, excelling in strategic marketing planning and customer relationship development. Achieved significant sales growth through effective team training and data-driven decision-making. Known for engaging presentations and fostering strong client connections, driving repeat business and enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Lead Manager
Loft Outlet
03.2025 - Current
- Led sales team in achieving targets through effective training and performance management.
- Developed and implemented strategic sales initiatives to increase market penetration.
- Analyzed sales data to identify trends, enabling informed decision-making for product offerings.
- Collaborated with marketing to create promotional materials that enhanced customer engagement.
- Coordinated with cross-functional teams to streamline processes and improve service delivery.
- Mentored junior sales staff, fostering skill development and enhancing team productivity.
- Established strong relationships with key clients to drive repeat business and loyalty.
- Conducted regular sales meetings to assess progress and align team goals with company objectives.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
- Effectively presented information to customers and responded to questions.
- Implemented data-driven decision-making processes, utilizing analytics tools to measure performance metrics and drive continuous improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Sales Associate
Crumbl Cookies
02.2022 - 03.2023
- Assisted customers in selecting and purchasing products, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays to attract customers and promote sales.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Educated customers on product offerings, including flavors and ingredients, to drive informed purchases.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Olentangy Orange High School
Lewis Center, OH05-2025
Skills
- Post-sale customer engagement
- Effective communication skills
- Engaging sales presentations
- Development of marketing strategies
- Sales team development
- Enthusiastic attitude
- Goal setting and evaluation
- Comprehensive understanding of products
- Customer relationship development
- Ongoing enhancement initiatives
- Project coordination
- Data interpretation
- Strategic marketing planning
- Customer engagement
- Compassionate understanding
- Effective time management
- Transaction handling
Timeline
Sales Lead Manager
Loft Outlet
03.2025 - Current
Sales Associate
Crumbl Cookies
02.2022 - 03.2023
High School Diploma -
Olentangy Orange High School