MaKenna Hylleberg
Atlanta,GA
Summary
Results-driven Energy Analyst with 2 years of experience managing vendors on utility bill-pay issues and store and Supply Chain facility utility outages and 6+ years of experience working for The Home Depot.
Overview
9
9
years of professional experience
Work History
Energy Analyst
The Home Depot
05.2022 - Current
- Bill-pay - ~133,000 invoices / $479 million annually
- Billing Exceptions – Finding correct site, charge inquiries to utilities
- Outages – Coordinate with utility, vendor, and store leadership
- Water Leak Tracker & water outlier stores – Collaborate with Plumbing and Irrigation teams to investigate on-site water leaks, getting dollar credits/bill adjustments on accounts (recouping ~$100k annually)
- Identify stores with abnormally high water consumption and strategize to bring the average bill cost down
- Energy Star – Maintaining HD’s portfolio on Energy Star Portfolio Manager and providing data to landlords
- Final Bills – Ensuring accounts are not closed by mistake
- Transfers – Starting or stopping utility services for stores and Supply Chain centers nationwide
- Checks – Handling ~$3 million of energy rebates and incentives or refunds annually
- Water account – In charge of the water account
- Answering questions from the field on water charges and working with the team’s finance partner to help store leaders stay within their P&L budget
- Team organization / Quickbase maintenance – Creating process maps, improve work processes, and implementing new systems to optimize efficiency for the team
- Vendor Management – Maintain and build relationships with our partners at Engie, our third party bill-payer
- Work very closely with them on a daily, taking quick action on any issues they flag up
- Was an intern buddy two years in a row – Summer 2023 and Summer 2024
- Served on the VOA Development subcommittee January 2023 – October 2023.
Millwork Sales Associate
The Home Depot
08.2019 - 05.2022
- Enhance product knowledge and excellent customer service skills by using MyCD to drive sales on installations of stock and custom millwork products
- Drive sales on installations of stock and custom millwork items by applying exemplary customer service skills combined with proficiency of MyCD and product knowledge
- Utilizing excellent follow-up skills to resolve issues for customers by working with associates, managers, service providers, and vendors
- Actively pack down, check on-hand inventory for accuracy, remove any hazards in the aisles to create a safe environment for customers and associates, and maintain the integrity of the millwork showroom.
Head Cashier
The Home Depot
04.2018 - 08.2019
- Managed 20+ cashiers, 36 registers, and 10+ lot associates a day while verifying SOP was actively carried out by my team and fellow associates
- Helped drive transaction accuracy and LTSA scores by gathering and facilitating the monthly Accuracy Cart test and InFocus quiz for cashiers, observed and trained new cashiers, and improved morale by providing feedback to cashiers daily
- Used cross-training to assist the customer service desk during peak hours of customer traffic and helped customers in merchandising aisles adjacent to the front end when necessary.
Cashier
The Home Depot
12.2017 - 04.2018
- Assisted customers in checking out promptly while verifying the accuracy of purchases when handling cash, checks, and coupons for POS transactions
- Ensured a pleasant first and last interaction in the store for the customers and took immediate action to resolve any customer complaints
- Sustained a clean and safe environment, restocked and maintained high-security items.
Administrative Assistant
Romanoff Renovations
08.2015 - 08.2017
- Assisted coworkers with projects, inputting receipts for received carpet, pad, and purchased items, and assisting with customer care tickets
- Improved the warehouse management system for taking carpet pad inventory to ensure minimal shrink or swell.
Education
Bachelor of Interdisciplinary Studies (BIS) - Environmental Science; Sustainability Focus
Georgia State University
Atlanta, GA12.2021
Skills
- Microsoft Office: Excel, Word, PowerPoint, and Outlook
- Time management
- Customer service
- Merchandising
- Multi-tasking
- Self-motivated
- Organized
- Teamwork
- Leadership
- Quick learner
- Interpersonal skills
- Problem-solving
- Detail-oriented
Hobbies and Interests
- Volunteered for Best Friends of Atlanta
- Volunteered for homeless shelter: Central Presbyterian Church in Atlanta
Timeline
Energy Analyst
The Home Depot
05.2022 - Current
Millwork Sales Associate
The Home Depot
08.2019 - 05.2022
Head Cashier
The Home Depot
04.2018 - 08.2019
Cashier
The Home Depot
12.2017 - 04.2018
Administrative Assistant
Romanoff Renovations
08.2015 - 08.2017
Bachelor of Interdisciplinary Studies (BIS) - Environmental Science; Sustainability Focus
Georgia State University