Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenna Johnson

Williamsburg

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

RDI Marketing
Williamsburg
10.2024 - 04.2025
  • Resolved customer inquiries through phone, email, and chat
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Elevated customer satisfaction through effective problem resolution utilizing knowledgeable and friendly approach.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Crew Member

Dunkin' Donuts
Cincinnati
06.2023 - 02.2024
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Clermont Northeastern
Batavia, OH
05-2023

Skills

  • Order processing
  • Customer database management
  • Billing adjustments
  • Product knowledge
  • Service transactions
  • Customer relationship management
  • Problem solving
  • Conflict resolution
  • Sales transactions
  • Money handling
  • Order and refund processing

Timeline

Customer Service Representative

RDI Marketing
10.2024 - 04.2025

Crew Member

Dunkin' Donuts
06.2023 - 02.2024

High School Diploma -

Clermont Northeastern
Makenna Johnson