Makenna Kasprzak
Owens Cross Roads,AL
Summary
With a diverse background spanning roles as a Rental Assistant, Customer Service Representative, Administrative Assistant, and Realtor, I bring a wealth of experience to the table. Specializing in real estate, I excel in navigating complex transactions, ensuring seamless processes, and fostering positive client relationships. My time as a real estate agent and as an administrative assistant to a successful, high producing, team has helped hone my communication, problem-solving, and organizational skills. This has enabled me to consistently deliver exceptional service. I am deeply committed to building trust, transparency, and integrity with clients, and I am eager to leverage my expertise to contribute effectively to organizational success while delivering outstanding results.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Re/Max Alliance- McClelland Real Estate Team
03.2023 - 06.2024
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Supported agents in closing deals successfully with thorough documentation and contract management.
- Collaborated closely with agents to strategize innovative approaches for marketing listings more effectively in competitive markets.
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with KV Core powered by MaxTech system to maintain readiness for future mailings.
- Input listings into the Multiple Listing Service
- Facilitated smooth transactions by managing communication between clients, agents, lenders, and attorneys.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Implemented strategies to optimize successful closing of real estate transactions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Shade Sail Administrative Assistant
Tara Manufacturing
11.2022 - 04.2023
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Real Estate Agent
Keller Williams Realty
04.2022 - 03.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Presented purchase offers to sellers for consideration.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Dealer Trade Clerk/Finance Office Assistant
Woody Anderson Ford
07.2021 - 03.2022
- Ensured compliance with state regulations by accurately completing title work for incoming and outgoing vehicles.
- Improved dealership relationships by maintaining professional communication and prompt responses to inquiries.
- Managed a fleet of 4+ drivers to promptly deliver and pick up vehicles
- Reduced errors in paperwork by carefully reviewing and verifying all documentation related to dealer trades.
- Expedited the dealer trade process through meticulous organization of paperwork, resulting in faster turnaround times.
- Developed strong relationships with partner dealerships to facilitate the exchange of vehicles quickly and efficiently.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in document preparation.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Reported financial data and updated financial records in ledgers and journals.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Assistant
Woody Anderson Ford
07.2020 - 07.2021
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Utilized problem-solving skills to address customer queries and complaints.
- Greeted customers and worked with service advisors to ensure the customers were taken care of promptly and efficiently
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Rental Assistant
Woody Anderson Ford
07.2019 - 04.2020
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Education
High School Diploma -
Westminster Christian Academy
Huntsville, AL05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- File Organization
- Customer and client relations
- Critical Thinking
- Documentation and Recordkeeping
- Professional Communication
- Deadline-oriented
- Spreadsheets
- Social media knowledge
Affiliations
- National Association of Realtors
Timeline
Administrative Assistant
Re/Max Alliance- McClelland Real Estate Team
03.2023 - 06.2024
Shade Sail Administrative Assistant
Tara Manufacturing
11.2022 - 04.2023
Real Estate Agent
Keller Williams Realty
04.2022 - 03.2023
Dealer Trade Clerk/Finance Office Assistant
Woody Anderson Ford
07.2021 - 03.2022
Customer Service Assistant
Woody Anderson Ford
07.2020 - 07.2021
Rental Assistant
Woody Anderson Ford
07.2019 - 04.2020
High School Diploma -
Westminster Christian Academy
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