Makenna Kohnke
W7915 Treptow Ln, Eldorado
Summary
Dynamic customer service professional with a proven track record at National Exchange Bank & Trust, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and critical thinking, consistently fostering loyalty and repeat business. Proficient in data entry and Microsoft applications, ensuring operational efficiency. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Bank Teller
National Exchange Bank & Trust
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Collaborated with team members to ensure smooth operations and high-quality service.
Restaurant Hostess & Trainer
Ala Roma
02.2021 - 06.2024
- Demonstrated strong multitasking skills by handling telephone complaints while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
Associate of Applied Science - Health & Wellness - PTA
Moraine Park Technical College
Fond Du Lac, WI05-2026
High School Diploma -
Winnebago Lutheran Academy
Fond Du Lac, WI05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Complaint handling
- Team development
- Microsoft
- Computer proficiency
Certification
Word Essential Training (Microsoft 365)
Timeline
Customer Service Representative - Bank Teller
National Exchange Bank & Trust
06.2024 - Current
Restaurant Hostess & Trainer
Ala Roma
02.2021 - 06.2024
Associate of Applied Science - Health & Wellness - PTA
Moraine Park Technical College
High School Diploma -
Winnebago Lutheran Academy
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