Makenna Lee
Covington,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Surgical Dental Assistant
Implant And Periodontic Specialists
Bellevue, WA
02.2020 - Current
- Management and maintenance coordination of medical equipment for 2 dental offices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in chair-side surgical dental procedures.
Business Coordinator/Sales Support
De-El Enterprises
Monroe, WA
11.2018 - 02.2020
- Facilitated communication with clients and team members to improve business strategy and operation.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Interacted well with customers to build connections and nurture relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist/Medical Billing Assistant
Kulik Chiropractic Healthcare & Massage
Issaquah, WA
07.2018 - 11.2018
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients and company.
Service Sales Support/Inside Sales
PSF Mechanical
Seattle, WA
07.2017 - 07.2018
- Organized promotional events and interacted with community to increase sales volume.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Customer Service/Data Entry
A&I Manufacturing
Monroe, WA
10.2013 - 07.2017
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Organized and scheduled customer orders to appropriate departments.
- Assisted with developing data entry processes.
Receptionist/Medical Billing Assistant
Monroe Chiropractic & Alternative Medicine Center
Monroe, WA
02.2012 - 09.2012
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Penn Foster High School
2013
Fred Pryor Career Track
Skills
- Customer Service
- Treatment Planning
- Equipment Sterilization
- Electronic Dental Record (EDR)
- Paperwork Processing
- Data Entry
- Account Management
- Medical Billing
- Training and Mentoring
- File Management
- Office Equipment Operations
Timeline
Surgical Dental Assistant
Implant And Periodontic Specialists
02.2020 - Current
Business Coordinator/Sales Support
De-El Enterprises
11.2018 - 02.2020
Receptionist/Medical Billing Assistant
Kulik Chiropractic Healthcare & Massage
07.2018 - 11.2018
Service Sales Support/Inside Sales
PSF Mechanical
07.2017 - 07.2018
Customer Service/Data Entry
A&I Manufacturing
10.2013 - 07.2017
Receptionist/Medical Billing Assistant
Monroe Chiropractic & Alternative Medicine Center
02.2012 - 09.2012
High School Diploma -
Penn Foster High School
Fred Pryor Career Track