Makenna Lee
Covington,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Surgical Dental Assistant
Implant And Periodontic Specialists
02.2020 - Current
- Management and maintenance coordination of medical equipment for 2 dental offices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in chair-side surgical dental procedures.
Business Coordinator/Sales Support
De-El Enterprises
11.2018 - 02.2020
- Facilitated communication with clients and team members to improve business strategy and operation.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Interacted well with customers to build connections and nurture relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist/Medical Billing Assistant
Kulik Chiropractic Healthcare & Massage
07.2018 - 11.2018
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients and company.
Service Sales Support/Inside Sales
PSF Mechanical
07.2017 - 07.2018
- Organized promotional events and interacted with community to increase sales volume.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Customer Service/Data Entry
A&I Manufacturing
10.2013 - 07.2017
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Organized and scheduled customer orders to appropriate departments.
- Assisted with developing data entry processes.
Receptionist/Medical Billing Assistant
Monroe Chiropractic & Alternative Medicine Center
02.2012 - 09.2012
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Penn Foster High School
2013
Fred Pryor Career Track
Skills
- Customer Service
- Treatment Planning
- Equipment Sterilization
- Electronic Dental Record (EDR)
- Paperwork Processing
- Data Entry
- Account Management
- Medical Billing
- Training and Mentoring
- File Management
- Office Equipment Operations
Timeline
Surgical Dental Assistant
Implant And Periodontic Specialists
02.2020 - Current
Business Coordinator/Sales Support
De-El Enterprises
11.2018 - 02.2020
Receptionist/Medical Billing Assistant
Kulik Chiropractic Healthcare & Massage
07.2018 - 11.2018
Service Sales Support/Inside Sales
PSF Mechanical
07.2017 - 07.2018
Customer Service/Data Entry
A&I Manufacturing
10.2013 - 07.2017
Receptionist/Medical Billing Assistant
Monroe Chiropractic & Alternative Medicine Center
02.2012 - 09.2012
High School Diploma -
Penn Foster High School
Fred Pryor Career Track
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