Makenna Macon
Siloam Springs,AR
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Manager
McDonald’s
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Behavioral Health Associate
Vantage Point
03.2021 - 06.2023
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Assisted in the development of customized care strategies that addressed patients'' unique needs, strengths, and challenges.
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Provided emotional support to patients'' families, educating them on available resources and helping them navigate the mental health system.
- Established clear boundaries with patients while maintaining empathetic interactions to create an effective therapeutic relationship.
- Coordinated discharge planning in collaboration with case managers, ensuring smooth transitions from facility-based care to community supports.
- Utilized evidence-based techniques for behavior modification, supporting patients as they worked towards personal goals for recovery.
- Promoted a safe therapeutic environment through consistent enforcement of policies, procedures, and guidelines related to patient care.
- Evaluated the effectiveness of treatment plans through regular patient assessments and adjusted interventions as necessary to promote progress.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
Manager
McDonald's
03.2020 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Nursing Assistant Intern
Fayetteville Health And Rehab
05.2020 - 09.2020
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing assistant care.
- Educated patients and families about health conditions and self-care techniques, promoting better adherence to treatment plans.
- Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
- Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
- Facilitated patient mobility, contributing to quicker recovery times.
- Ensured a clean and safe environment by adhering to infection control protocols.
- Maintained accurate medical records for effective communication among healthcare team members.
Cashier
Walmart
07.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Trainer
McDoanlds
04.2015 - 08.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
Har-Ber High
Springdale, AR05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Relationship building
- Cross-functional teamwork
- Project planning
- Performance management
- Shift scheduling
- Conflict resolution
- Schedule preparation
Timeline
Manager
McDonald’s
06.2023 - Current
Behavioral Health Associate
Vantage Point
03.2021 - 06.2023
Nursing Assistant Intern
Fayetteville Health And Rehab
05.2020 - 09.2020
Manager
McDonald's
03.2020 - 03.2021
Cashier
Walmart
07.2018 - 09.2018
Crew Trainer
McDoanlds
04.2015 - 08.2017
Har-Ber High
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