Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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MaKenna Marshall

Johnson City,TN

Summary

Highly motivated and committed candidate with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little to no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a patient-orientated environment.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Karing Hearts Cardiology
08.2022 - 08.2023
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.

Tissue Recovery Specialist

Birth Tissue Donor Services
01.2022 - 08.2022
  • Strengthened relationships with hospital staff, ensuring smooth coordination during tissue recovery cases.
  • Efficiently executed post-recovery activities such as labeling specimens and preparing shipment containers according to established protocols.
  • Increased donor eligibility by meticulously screening medical records for suitability.
  • Consistently met deadlines under high-pressure situations for optimal organ procurement outcomes.
  • Maintained aseptic technique during tissue recovery to ensure sample quality and reduce contamination risk.

Medical Assistant

Bentley Medical
01.2020 - 01.2022
  • Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Obtained and documented patient medical history, vital signs and current concerns at intake.
  • Called and faxed pharmacies to submit prescriptions and refills.

Optometric Technician

Tammy Holsclaw-Jones OD
02.2019 - 01.2020
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Pre-tested patients by preforming appropriate scans/test based off patient's medical conditions/history.
  • Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Assisted with dilating patients and using eye medications when directed by optometrist.

Customer Service Representative

Kohls Department Store
02.2017 - 02.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Health Sciences

East Tennessee State University
Johnson City, TN
12.2020

Skills

  • HIPAA Compliance
  • Healthcare Software Proficiency
  • CPR/First Aid Certified
  • Direct Patient Care and Advocacy
  • Clinical Team Collaboration
  • Inventory and Supply Management
  • Clinical Documentation
  • Phlebotomy
  • Organization
  • Sterilization and Aseptic Techniques
  • Specimens Collection and Processing
  • EKG Performance and Rhythm Interpretation

Affiliations

  • Member of Alpha Xi Delta Sorority

Timeline

Medical Assistant

Karing Hearts Cardiology
08.2022 - 08.2023

Tissue Recovery Specialist

Birth Tissue Donor Services
01.2022 - 08.2022

Medical Assistant

Bentley Medical
01.2020 - 01.2022

Optometric Technician

Tammy Holsclaw-Jones OD
02.2019 - 01.2020

Customer Service Representative

Kohls Department Store
02.2017 - 02.2019

Bachelor of Science - Health Sciences

East Tennessee State University

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MaKenna Marshall