Makenna Mattes
San Tan Valley,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking for a full or part time position that offers professional challenges. Eager to learn more and am able to utilize interpersonal skills. Excellent time management and problem solving skills. Willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
New Patient Coordinator
New Direction Fertility Center
04.2023 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
Server/ To Go Specialist
Olive Garden - Darden Restaurants
03.2017 - Current
- Prepared and served various food items in fast-paced environment.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Certified Professional /Assistant Manager, Customer Service
Olive Garden
08.2021 - 08.2022
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Applied Science -
Chandler Gilbert Community College
Gilbert, AZ05.2021
High School Diploma -
Florence High School
Florence, AZ05.2018
Skills
- Social Perceptiveness
- Reading Comprehension
- Complex Problem-Solving
- Team Development
- Customer Service
- Learning Strategies
- Warm and Friendly
- Excellent teamwork
- Highly Professional
Timeline
New Patient Coordinator
New Direction Fertility Center
04.2023 - Current
Certified Professional /Assistant Manager, Customer Service
Olive Garden
08.2021 - 08.2022
Server/ To Go Specialist
Olive Garden - Darden Restaurants
03.2017 - Current
Associate of Applied Science -
Chandler Gilbert Community College
High School Diploma -
Florence High School
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