Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Mccoy

Gilbert,AZ

Summary

Proven to excel in high-pressure environments, I leveraged my strong multitasking and engaging personality to significantly enhance customer satisfaction at Cogburns Big Wings. Expert in beverage preparation and responsible alcohol service, I boosted repeat patronage through outstanding service. leadership in training new hires and streamlining operations underlines commitment to excellence and efficiency and improving the customer experience.

Professional hospitality expert with proven skills in mixing and serving beverages, ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Such as working with the servers and helping handle busy periods. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility in opening and closing the restaurant.

Overview

8
8
years of professional experience

Work History

Bartender

Cogburns Big Wings
09.2022 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Warehouse Manager

Monster Power Llc.
01.2021 - 09.2022
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.

Server

Elviras
01.2017 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

Highland High School
Mesa, AZ
05-2017

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Alcohol awareness
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Food running
  • Changing beer kegs
  • Maintaining a clean bar
  • Able to stand [number] hours

Timeline

Bartender

Cogburns Big Wings
09.2022 - 10.2024

Warehouse Manager

Monster Power Llc.
01.2021 - 09.2022

Server

Elviras
01.2017 - 04.2019

High School Diploma -

Highland High School

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Makenna Mccoy