Makenna Mcmullen
Summary
Business student at University of South Florida with a focus in digital marketing. Creative, motivated, and skilled in social media, branding, and communication. Interested in content creation, marketing strategy, and building strong customer connections through digital platforms. Strong teamwork and organizational skills with a passion for learning and growing in the marketing industry.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Shift Manager
Once Upon A Child
Clearwater
11.2022 - Current
- Supervised daily operations and ensured smooth store functionality.
- Supervised team members during store operations, ensuring adherence to policies and a positive customer experience.
- Trained and mentored new staff on customer service protocols.
- Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner, fostering strong relationships with customers and improving store reputation.
- Dealt with customer complaints and rectified product and service issues.
- Developed engaging content for various social media platforms.
Education
Bachelor of Arts - Marketing
University of South Florida
Tampa, FL 05.2026 - 05.2026
Associate of Arts -
ST. PETERSBURG COLLEGE
Clearwater, FL 08.2024 - 07.2025
Skills
- Project Management
- Leadership
- Effective Communication
- Teamwork
- Time Management
- Critical Thinking
- Creativity
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Photoshop
- Adobe After Effects
- Adobe Illustrator
Languages
English, Fluent
Timeline
Bachelor of Arts - Marketing
University of South Florida
05.2026 - 05.2026
Associate of Arts -
ST. PETERSBURG COLLEGE
08.2024 - 07.2025
Shift Manager
Once Upon A Child
11.2022 - Current