MaKenna Murphy

Working at Action Cycles taught me skills I use today with customer communication and business ethics.

Around the age of 15, I was given the opportunity to work there as a parts Counter-person. I was given the responsibility of organizing and managing inventory for my mechanics and my customers use.

My daily task consisted of ordering the parts my mechanics and my customers needed, counting part inventory, and keeping inventory organized.

I was also trained for front desk where I learned people skills and communication with my customers. I learned the personalities of my customers and how to appropriately talk to them.

Being employed at the YMCA as a food and nutrition worker has taught me how to properly handle and prep of variety food types by providing me with the education to earn my food handling safety certificates.

I prepared snacks consisting of one item from each section in our recommended food pyramid. Packing around 250+ snacks each morning, and distributing them by average child attendance at surrounding parks.

I learned more in depth about healthy eating habits recommended by our food pyramid and nutrition specialists.

I was taught how to care for children who had special dietary needs and make substitutions to ensure the child was still getting proper amounts of their nutrition.

I provided customer service with proper etiquette and respectful manner to all my guests.

I studied and memorized the menu so I could take orders efficiently with rare mistakes.

I used my spare time to learn common vocab words in Spanish so I could understand and be understood in detail by my guests and kitchen staff.

I made mistakes, spilled beverages, and dropped meals, but it helped me learn to overcome anxiety and fear of embarrassment around others in public.

I gained confidence and courage when dealing with difficult tables.

I maintained my tables and station area, keeping everything clean and eye-pleasing for the customers.

I passed first aid and CPR training, swim tests, regular equipment safety checks, pool equipment inspections and testings, and emergency scenarios ensuring the safety of babies, children, and few adults.

I enforced the pools rules and policies to keep the area safe.

I made connections with the adults and bonded with the kids.

I worked two hours in the morning cleaning kennels and maintaining a clean area for the dogs to spend their time.

I learned how to correctly read a dogs body language and how to approach different dogs.

I respected the owners guide to care of each dog and ensured their safety around other dogs.

I kept note of the dogs who had certain diets and/or needed medication.

I gave enough time after cleaning and feeding to play with the dogs individually or in groups in the yard.

I improved my communication skills and treated my customers like my guests.

I put effort into learning their names and their story.

I learned basic vocab in Spanish relating to food so I could ensure communication with all my guests.

I trained new coworkers on the menu, customer service, register actions, and maintaining a clean environment.

I excelled in multitasking by engaging in multiple conversations and tasks.

I challenged my retentive memory and was able to take the orders of up to six people without writing them down.

With my spare time I would clean and organize so the restaurant maintained an eye pleasing look to our customers.

I would restock our serving areas and shelves in the back rooms so everything was ready and available staff needed it.

I developed relationships with co-workers and made sure they could depend on me.

I addressed customer complaints respectfully and took suggestions in an open minded manner. I would report back to my supervisor about their concern to discuss a solution.

I increased sales by using upselling techniques and my knowledge of the menu items and weekly specials.

I learned ingredients and recipes to ensure correct information is provided to customers with dietary restrictions and allergies.

I studied information relating to the products to provide detailed advice for first time customers.

I managed where my drivers were throughout the day, and kept them busy with tasks relating to their location.

I used knowledge that I gained from training to accurately time how close a driver is to the customer.

I acquired a better understanding of the towns surrounding me and how far, mileage wise, they are.

I learned how to work quickbooks and take payments from customers.