Makenna Orton
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to resolve conflicts and enhance client satisfaction through meticulous attention to detail. Adept at multitasking and maintaining organization, ensuring timely completion of tasks while fostering positive relationships with clients and colleagues. Known for reliability and proactive approach to meeting customers goals.
Overview
4
4
years of professional experience
Work History
Professional Cleaner
MaidPro
03.2024 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
Customer Service Representative
Harvest Right
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Preschool Teacher
Writestart
08.2021 - 01.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Graduate Certificate - Graphic Design
Davis Technical College
Kaysville, UT06-2025
High School Diploma -
Davis High School
Kaysville, UT05-2021
Skills
- Strong work ethic
- Self-motivation and initiative
- Multitasking proficiency
- Reliability and punctuality
- Conflict resolution
- Team collaboration
- Customer service
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Professional Cleaner
MaidPro
03.2024 - Current
Customer Service Representative
Harvest Right
01.2023 - 02.2024
Preschool Teacher
Writestart
08.2021 - 01.2023
Graduate Certificate - Graphic Design
Davis Technical College
High School Diploma -
Davis High School
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