MAKENNA OWEN
Winnemucca
Summary
Customer-oriented, successful at troubleshooting and handling customer support issues in a timely manner. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Handle high call volumes and stressful situations, Microsoft office programs, great keyboard skills, multitasker, positive attitude great work ethic.
Overview
2026
2026
years of professional experience
Work History
MA, Unit Secretary, Front Desk Receptionist
Humboldt General Hospital
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Coded inpatient charts
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
Paraprofessional
Humboldt County School District
08.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Utilized technology in classroom to enhance learning experiences.
- Took part in professional development workshops to boost skills.
Medical Assistant
Dr. Grant
04.2022 - 10.2022
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Increased efficiency in office by implementing digital filing system for patient records.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Prepared lab specimens for diagnostic evaluation.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Dr. Stringham
01.2019 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Dispatcher (911)
Humboldt County Sheriffs Office
06.2014 - 06.2016
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed high call volume with tact and professionalism.
- Defused volatile customer situations calmly and courteously.
- Met or exceeded service and quality standards every review period.
- Addressed and resolved customer product complaints empathetically and professionally.
- Took 911 Medical and non Medical calls
- Dispatched calls to proper authorities
- Trained new Dispatchers and followed federal guidelines
- Updated Training Manuel
- Radio Communication
- EMD certified, CPR Certified, and FTO Certified
Waitress/bartender
Winnemucca Pizzeria
07.2008 - 12.2009
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
- Portioned, arranged, and garnished food, and served food to waiters or patrons.
- Prepared daily food items, and cooked simple foods and beverages.
- Prepared food items.
- Spoke with patrons to ensure satisfaction with food and service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Routinely removed trash and debris from restaurant.
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Set dining tables according to type of event and service standards.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
Receptionist
Hunewill Construction
11.2006 - 11.2007
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered an average of 30-45 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Assisted in Payroll, and counting of truck loads and weights.
Student Program
Marigold Mine
06.2007 - 08.2007
- Observed hand signals, grade stakes, or other markings when operating machines.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered and quickly redirected up to 30-45 calls per 10hrs shift.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
Education
HIGH SCHOOL DIPLOMA -
Albert Lowry High School
Winnemucca, NV01.2007
Skills
- Call center operations
- Customer interface expertise
- Multi-line phone operation
- Workflow management
- Customer service procedures
- Typing 30 words per minute
- Microsoft Office
- Multitasking
- Faster Learner
- Answering multiple phone lines
- Organized
- Customer Service skills
- HIPAA compliance
- Data entry
- CPR certified
- Heartsaver first aid CPR AED (first aid CPR AED)
Timeline
Paraprofessional
Humboldt County School District
08.2022 - Current
Medical Assistant
Dr. Grant
04.2022 - 10.2022
Medical Assistant
Dr. Stringham
01.2019 - 03.2020
Dispatcher (911)
Humboldt County Sheriffs Office
06.2014 - 06.2016
Waitress/bartender
Winnemucca Pizzeria
07.2008 - 12.2009
Student Program
Marigold Mine
06.2007 - 08.2007
Receptionist
Hunewill Construction
11.2006 - 11.2007
MA, Unit Secretary, Front Desk Receptionist
Humboldt General Hospital
HIGH SCHOOL DIPLOMA -
Albert Lowry High School
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