Makenna Payne
Louisa,VA
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills. Friendly and patient with natural affinity for animals, particularly dogs. Understanding of canine behavior and health needs, coupled with skills in basic grooming and administering medication. Dedicated to ensuring dogs' well-being and creating safe, enjoyable environment for them.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dogtopia Of Charlottesville
02.2025 - Current
- Supervised daily operations to ensure high-quality pet care and customer satisfaction.
- Trained and mentored team members on best practices for dog safety and handling.
- Implemented process improvements to enhance efficiency in facility management.
- Developed staff schedules to optimize workflow and maintain adequate coverage.
- Fostered positive relationships with clients, addressing concerns promptly and effectively.
- Managed inventory levels, ensuring availability of necessary supplies while minimizing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Shift Leader
Dogtopia Of Charlottesville
02.2025 - Current
- Supervised daily operations, ensuring optimal workflow and staff efficiency.
- Trained and mentored team members on best practices in customer service and safety protocols.
- Implemented process improvements to enhance overall service delivery and client satisfaction.
- Coordinated schedules for staff, optimizing coverage during peak hours to meet customer demand.
- Monitored inventory levels, facilitating timely reordering of supplies to maintain operational readiness.
- Resolved customer inquiries and concerns promptly, fostering a positive environment for pets and owners.
- Enforced compliance with health and safety regulations, promoting a safe environment for pets and employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Front Desk Receptionist
Dogtopia Of Charlottesville
02.2025 - Current
- Implemented improvements to front desk workflows, reducing wait times for clients significantly.
- Monitored inventory levels of office supplies, ensuring continuous availability for daily operations.
- Developed training materials for onboarding new employees, standardizing processes across the team.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
Daycare Floater
Dogtopia Of Shortpump
02.2024 - 11.2025
- Assisted in training new staff on operational procedures and animal care best practices.
- Monitored health and behavior of dogs, reporting any concerns to management promptly.
- Maintained cleanliness of facilities through regular sanitation protocols and equipment upkeep.
- Adapted quickly to changing schedules, providing support across various areas as needed.
- Developed strong relationships with pet owners through effective communication and customer service skills.
- Coordinated playgroups based on size and temperament to enhance socialization.
- Maintained cleanliness of facilities, adhering to health and safety standards.
- Monitored dog health and behavior, reporting any concerns to management promptly.
Front Desk Receptionist
Dogtopia Of Shortpump
02.2024 - 11.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Assisted in scheduling appointments, optimizing staff availability and client satisfaction.
- Maintained accurate records of guest interactions, enhancing data integrity and retrieval efficiency.
- Trained new reception staff on operational procedures and customer service standards.
- Coordinated communication between pet care staff and clients, fostering strong relationships and timely updates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Canine Handler
Dogtopia Of Shortpump
02.2024 - 11.2025
- Monitored canine behavior to ensure safety and well-being during play sessions.
- Implemented enrichment activities to enhance dogs' physical and mental stimulation.
- Conducted daily health checks on dogs, reporting any concerns to management promptly.
- Maintained cleanliness of facilities, ensuring a hygienic environment for pets and clients.
- Engaged with pet owners to provide updates and address inquiries regarding their dogs' activities.
- Established and maintained safe and clean working environment for animals.
Education
No Degree - Veterinary Science
Penn Foster Career School
Scranton, PA01.2028
High School Diploma -
Goochland High School
Goochland, VA06.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Team collaboration and leadership
- Staff education and training
- Time management
- Employee scheduling
Timeline
Assistant Manager
Dogtopia Of Charlottesville
02.2025 - Current
Shift Leader
Dogtopia Of Charlottesville
02.2025 - Current
Front Desk Receptionist
Dogtopia Of Charlottesville
02.2025 - Current
Daycare Floater
Dogtopia Of Shortpump
02.2024 - 11.2025
Front Desk Receptionist
Dogtopia Of Shortpump
02.2024 - 11.2025
Canine Handler
Dogtopia Of Shortpump
02.2024 - 11.2025
No Degree - Veterinary Science
Penn Foster Career School
High School Diploma -
Goochland High School