Makenna Pinkston
Washington,UT
Summary
Detail-oriented professional with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
6
6
years of professional experience
Work History
Order Filler
Family Dollar Distribution Center
10.2023 - 12.2023
- Received new stock and input values into computer system.
- Managed timely and effective replacement of damaged or missing products.
- Checked inventory and selected products from specific locations based upon availability.
- Updated inventory database regularly, accurately reflecting product availability for informed decision-making processes across departments.
- Maintained 100% accuracy and production rate
Medical Billing Clerk
Dixie Eye Care
08.2023 - 10.2023
- Handled account payments and provided information regarding outstanding balances.
- Verified insurance of patients to determine eligibility.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Assisted management with analysis of financial reports related to billing activity and performance metrics for strategic decision-making purposes.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Daycare Teacher
Discovery Clubhouse
03.2023 - 08.2023
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Contractor
Internal Revenue Service, IRS
07.2022 - 01.2023
- Spearheaded initiatives for adopting sustainable practices within projects, demonstrating commitment towards efficient workload and meeting deadlines on time.
- Processed documents and materials to disseminate information to appropriate parties.
- Developed strong communication and organizational skills through working on group projects.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted in the preparation of regular document control reports for senior management, providing valuable insights into project progress and areas requiring attention.
Appraisal Coordinator
Castle High Value
02.2022 - 07.2022
- Delivered comprehensive reporting packages compiling valuation results allowing stakeholders easy access to vital information for decision-making purposes.
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved overall efficiency by maintaining organized records of active projects, completed appraisals, and relevant documentation.
Family Manager
Self
10.2019 - 02.2022
- Performed housekeeping duties as well as running errands.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Coordinated social events and gatherings for extended family members to maintain strong connections within the larger family network.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Coordinated playdates and outings to meet children's physical and social needs.
Bakery Clerk
Smith's Food And Drug
10.2018 - 10.2019
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Sales Clerk
Sierra Trading Post
11.2017 - 10.2018
- Processed payments and returns with accuracy and efficiency.
- Assisted management team in preparing weekly schedules that maximized employee coverage during peak hours.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Medical Billing And Coding
Ogden-Weber Applied Technology College
Ogden, UTHigh School Diploma -
Two Rivers High School
Ogden, UT12.2020
Skills
- Time Management
- Inventory Recordkeeping
- Data Processing
- Performance Improvement
- Customer Service
- Goal Setting and Prioritization
- Attention to Detail
- Records Updating
- Critical Thinking
- Discrepancy Resolution
- Payment Processing
- Billing and coding
Timeline
Order Filler
Family Dollar Distribution Center
10.2023 - 12.2023
Medical Billing Clerk
Dixie Eye Care
08.2023 - 10.2023
Daycare Teacher
Discovery Clubhouse
03.2023 - 08.2023
Contractor
Internal Revenue Service, IRS
07.2022 - 01.2023
Appraisal Coordinator
Castle High Value
02.2022 - 07.2022
Family Manager
Self
10.2019 - 02.2022
Bakery Clerk
Smith's Food And Drug
10.2018 - 10.2019
Sales Clerk
Sierra Trading Post
11.2017 - 10.2018
No Degree - Medical Billing And Coding
Ogden-Weber Applied Technology College
High School Diploma -
Two Rivers High School
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