Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

MAKENNA RANDOLPH

Phoenix,AZ

Summary

Diligent server with extensive experience delivering exceptional customer service in fast-paced dining environments. Adept at efficiently managing tables and collaborating seamlessly with kitchen staff to ensure smooth operations and consistently satisfied patrons. Proven ability to multitask effectively while maintaining keen attention to detail, contributing to a seamless and enjoyable dining experience for all guests. Known for fostering positive relationships with team members and customers, enhancing overall service quality and patron loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SERVER/TAKEOUT/HOSTESS

Texas Roadhouse
01.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

FRONT DESK ATTENDANT

Mountainside Fitness
10.2022 - 03.2023
  • Welcome customers to front desk and engaged in friendly conversations while conducting check-in process.
  • Manage customer complaints and rectified issues to complete satisfaction.
  • Receive incoming calls and coordinate with staff to fulfill customer requests.
  • Complete end-of-day reporting and balance registers to maintain financial accuracy.
  • Re-racked weights to maintain neat, organized and clean gym.
  • Maintain the smoothie bar and cafe.
  • Made sure the locker rooms were stocked up and clean.

WORK BASED LEARNING

Eagles Nest Preschool
08.2021 - 05.2022
  • Taught ages 3-5 years old
  • Lesson planned

HOSPITALITY

Buffalo Wild Wings
08.2021 - 02.2022
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
  • Established lasting rapport with key decision-makers within the hospitality industry, leading to lucrative partnerships and referrals.

LIFEGUARD

Six Flags Hurricane Harbor
03.2021 - 09.2021
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Observed all sections of the assigned water zone of responsibility.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Education

Sandra Day O'Connor High School
Phoenix, AZ
05.2022

Associate of Arts - Early Childhood Education

Glendale Community College
Glendale, AZ
12-2025

Skills

  • Friendly, positive attitude
  • Reliable and trustworthy
  • Team collaboration
  • Work ethic
  • Time management
  • Guest services
  • Product promotions
  • Organization
  • Decision-making
  • Effective customer communication
  • Multitasking
  • First Aid/CPR
  • Cash register operations
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement

Certification

  • CPR/First Aid Certified License -05/17/2024
  • Food Handlers License -05/18/2024

Community Service

Girls Scout Community Service Project – Lake Pleasant, Girl Scout Volunteer Work – Arizona Horse Rescue, Collected Canned Food for St. Mary’s Food Drive- Arizona State Fair

Timeline

SERVER/TAKEOUT/HOSTESS

Texas Roadhouse
01.2023 - Current

FRONT DESK ATTENDANT

Mountainside Fitness
10.2022 - 03.2023

HOSPITALITY

Buffalo Wild Wings
08.2021 - 02.2022

WORK BASED LEARNING

Eagles Nest Preschool
08.2021 - 05.2022

LIFEGUARD

Six Flags Hurricane Harbor
03.2021 - 09.2021

Sandra Day O'Connor High School

Associate of Arts - Early Childhood Education

Glendale Community College

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