MaKenna Riley
Ontario,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. In search of a full-time position that offers opportunities to apply relevant experience and passion for excellent customer service and extensive administrative duties.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
QVC
10.2020 - 05.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Consistently exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Security Dispatcher
Southwest Security
08.2020 - 10.2021
- Developed strong relationships with key clients through excellent customer service and proactive communication.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
Subrogation Specialist
Mercury Insurance
04.2019 - 04.2020
- Assisted in creating company-wide guidelines on standard operating procedures for subrogation processes.
- Collaborated with legal teams to prepare cases for litigation, ensuring comprehensive documentation and well-organized files.
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Payment Specialist
Mercury Insurance
04.2017 - 04.2019
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Managed the reconciliation of accounts payable and receivable, ensuring accuracy in financial reporting.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Analyzed customer financial records to determine appropriate payment plan.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
Key Holder/Sales Associate
CM School Supply
02.2014 - 03.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High school diploma -
Options For Youth - Upland
Rancho Cucamonga, CA01.2013
Skills
- Work Planning and Prioritization
- Data Entry
- Computer Skills
- Active Listening
- Customer service and support
- MS Office
- Documentation And Reporting
- Strong client relations skills
- Microsoft Excel
- Attention to Detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Associate
QVC
10.2020 - 05.2024
Security Dispatcher
Southwest Security
08.2020 - 10.2021
Subrogation Specialist
Mercury Insurance
04.2019 - 04.2020
Payment Specialist
Mercury Insurance
04.2017 - 04.2019
Key Holder/Sales Associate
CM School Supply
02.2014 - 03.2017
High school diploma -
Options For Youth - Upland