MAKENNA RIVERA

Currently serving as a Paralegal III at Modern Family Law in Colorado Springs, CO.

Job duties include:

• Drafting legal documents to support case progression and ensure compliance with legal standards
• Communicating with clients to provide updates and clarify case details, enhancing client understanding and engagement
• Organizing and maintaining files to ensure efficient access to case materials and uphold legal documentation standards
• Support one attorney and four Licensed Legal Professionals with managing their cases
• Scheduling various legal proceedings

Worked as a paralegal at Malnar Injury Law in Colorado Springs, CO.

Job duties included:

• Drafted legal documents and communicated with clients regarding case progress
• Communicated with clients about their cases
• Requested and obtained medical records to support legal cases
• Scheduled various legal proceedings
• Performed administrative duties to ensure smooth operation of legal office
• Organized and maintained files

Worked as a legal assistant paralegal at Cumberland Pharmaceuticals Inc. in Nashville, TN.

Job duties included:

• Drafted legal documents ensuring compliance with legal standards
• Prepared correspondence for attorney to facilitate client communication
• Managed administrative duties to support legal operations
• Proofread and edit documents for accuracy
• Organized and maintained files

Acted as a litigation assistant at Morgan & Morgan law firm in Birmingham, AL.

Job duties included:

• Drafted legal documents to support case preparation and compliance with legal standards
• Managed daily administrative tasks to ensure smooth operations of litigation processes
• Communicated with clients about their cases to provide updates and clarify legal procedures
• Scheduled various legal proceedings
• Ordered medical records and billing
• Provided Spanish translation services for clients

Represented Carl Black Chevrolet as brand ambassador at Live Nation events in Nashville, TN.

Job duties included:

• Promoted Carl Black Chevrolet at Live Nation events
• Engaged attendees to sign up for promotions, increasing brand visibility
• Developed itineraries and schedules for promotion winners, ensuring seamless travel and coordination
• Coordinate with winners of promotions on travel, scheduling, and other necessary information
• Promoted from Brand Ambassador to Assistant within a month

Acted as a Student Supervisor at Samford University Information Center, The HUB.

Job duties included:

• Provided outstanding customer service to students while also maintaining sensitivity to the fact that students' academic work is their highest priority.
• Diagnosing and resolving problems; responding to escalated issues from students and referring problems to associated groups
• Coordinated and planned outreach activities to engage community members
• Executed data entry and generated reports ensuring accurate record-keeping
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Acted as manager at Fix Juice Co. in Nashville, TN.

Job duties included:

• Managed daily operations and store workflow
• Coached, mentored and trained team members in order to improve their job performance.
• Monitored juice prep, cleanliness, and food safety standards
• Coordinated opening and closing store procedures.
• Maintained POS transactions and cash handling controls.