Makenna Ruiz
Oceanside,California
Summary
I consider my strongest asset to be my customer service skills. In my previous roles, maintaining a positive and approachable demeanor has been essential. My past managers have consistently commended my ability to connect with customers and effectively mediate conflicts. I am a quick learner who thrives under pressure. While I am observant, I also recognize when to take on a leadership role when the situation calls for it. I take pride in my ability to uplift others and enhance work ethic by fostering a supportive environment. I am seeking a position that will challenge me to grow as a professional, colleague, and friend.
Overview
4
4
years of professional experience
Work History
In-Home Nanny
Hughes Szuberla CPAs, a Professional Corporation
Oceanside, CA
11.2023 - Current
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
Seasonal Sales Associate
Tillys.com
Carlsbad, CA
11.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled fitting rooms
Stylist
Francesca's
Carlsbad, CA
09.2022 - 11.2023
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Boosted sales through effective upselling of complementary clothing items and accessories.
Wait Staff Member
Bliss Tea and Treats
Oceanside, CA
03.2021 - 09.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners and also provide any drink in a fashionable time
Education
Bachelors - Legal Studies
Grand Canyon University
Phoenix, AZHigh School Diploma -
Tri-City Christian School
Vista, CA05-2024
Skills
- Patience and understanding
- Reliability and punctuality
- Strong Work Ethic
- Friendly and outgoing
- Team Player
- Cash Handling
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Beverage Preparation
- Excellent memory
Hobbies and Interests
- I am currently in my first year of college with a political science major, so I have taken it open myself to be very involved in our local government. I was an intern for Matt Gunderson and his 2024 house of rep campaign. I did things like canvassing, phone banking, data entry, etc but most importantly I became very educated on the current state of our state government.
- I played tennis in high school, and have found it is great exercise!
- I am currently taking golf lessons as well in hopes that I will be as good as the rest of my family!
- I love baking new things, or creating new types of drinks or cookies, etc. I have passion in food!
Timeline
Seasonal Sales Associate
Tillys.com
11.2024 - 01.2025
In-Home Nanny
Hughes Szuberla CPAs, a Professional Corporation
11.2023 - Current
Stylist
Francesca's
09.2022 - 11.2023
Wait Staff Member
Bliss Tea and Treats
03.2021 - 09.2021
High School Diploma -
Tri-City Christian School
Bachelors - Legal Studies
Grand Canyon University