Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenna Self

Monroe,NC

Summary

Diligent, hardworking, and teachable, with a strong background in partner relations and customer experience. Honed both customer service and program improvement skills in years of client management and service industry experience.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Fox's Alley
03.2022 - Current
  • Built rapport with both league bowlers and frequent customers, memorizing customer orders and increasing food and drink sales.
  • Displayed high efficiency serving as both server and bartender while maintaining customer satisfaction.
  • Served and bartended for 64 customers simultaneously during weekly league bowling for a 32-week season.
  • Maintained quality service during high-traffic hours.
  • Effortlessly shifted between server, bartender, cook, and check-in desk when needed.

Director of Operations

4C Advisory Group
08.2023 - 07.2024
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Worked collaboratively with founder to implement new procedures and corrective actions to improve deliverable quality.
  • Facilitated meetings, kept notes, and sent detailed meeting reviews to clients including weekly agendas for both 4C Advisory Group and client.
  • Created and maintained bi-weekly newsletter including free resources for nonprofits, upcoming events in Charlotte, and networking groups using Squarespace.
  • Produced digital media for clients including social media posts, annual reports, digital flyers, video script writing, website design, marketing materials, and SOPs.
  • Designed and maintained the 4C Advisory Group website and social media platforms.

Customer Service Representative

Monarch Behavioral Health
05.2023 - 09.2023
  • Created appointments, sent messages to medical staff, and maintained HIPAA privacy laws while communicating with patients.
  • Resolved customer frustration with empathy, resulting in an improved healthcare experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered an average of 55 inbound calls per day.
  • Received call-in reviews regarding exceptional customer service.

Asset Deployment & Procurement Manager

Restore Global
06.2020 - 05.2022
  • Procured donated assets via donor relationships.
  • Connected donated assets with appropriate partners via data collection and partner feedback.
  • Scheduled appointments for partner pickups via email.
  • Managed invoicing for partner accounts using InFlow.
  • Preserved relationships with major donors including Amazon, Operation Christmas Child, Green Standards, and more.
  • Sustained rigorous vendor documentation requirements.
  • Created a program-specific workshop that increased yearly partner participation by 84%.
  • Increased overall partner engagement by 45%.

Communications Coordinator

Restore Global
01.2019 - 05.2020
  • Created a blog to increase public engagement.
  • Improved and maintained weekly email to partners by gathering feedback and updating content.
  • Increased partner email engagement by 20%.
  • Designed impact reports, business cards, rack cards, and marketing materials.
  • Organized fundraisers, volunteer events, and partner meetings.

Education

in Athletic Training and Exercise Science -

Wingate University
Wingate, NC
05.2019

Skills

    Teachable

    Active Listener

    Problem-Solver

    Positive Attitude

    Takes Initiative

    Critical Thinking

    Google Applications

    Salesforce

    Focus

    Square

    Squarespace

    Hubspot

Timeline

Director of Operations

4C Advisory Group
08.2023 - 07.2024

Customer Service Representative

Monarch Behavioral Health
05.2023 - 09.2023

Server/Bartender

Fox's Alley
03.2022 - Current

Asset Deployment & Procurement Manager

Restore Global
06.2020 - 05.2022

Communications Coordinator

Restore Global
01.2019 - 05.2020

in Athletic Training and Exercise Science -

Wingate University

Similar Profiles

CREATE PROFILE
Makenna Self