MAKENNA SPRING
Allentown,United States
Summary
Dedicated and adaptable professional with a strong background in healthcare support, client relations, and performance management. Proven ability to communicate effectively, solve problems proactively, and build meaningful relationships with current and prospective clients. Eager to transition into a full sales role, bringing a purposeful mindset, a passion for connecting with people, and a commitment to achieving measurable success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Lehigh Valley Health Network
01.2023 - Current
- Conduct patient vitals and EKGs, ensuring accurate daily records.
- Provide personalized patient support, enhancing care quality.
- Lead group discussions to foster patient goal achievement.
- Collaborate with medical staff to optimize patient treatment.
- Provided compassionate one-on-one support to patients, fostering trust and promoting positive mental health outcomes.
Mental Health Technician
St. Luke's Hospital EAC
09.2022 - 01.2023
- Monitored patient behavior, enhancing safety and care, utilizing de-escalation techniques.
- Assisted in therapeutic activities, improving patient engagement and recovery outcomes.
- Collaborated with the healthcare team, ensuring effective communication and continuity of care.
- Conducted assessments of patient needs, utilizing data-driven insights to improve therapeutic approaches and support overall mental health.
Social Media Specialist / Performance Manager
Dealer Funnel
01.2020 - 09.2022
- Represented the company at automotive trade shows, managing vendor booth operations and engaging directly with dealers to drive sales.
- Managed client social media, boosting engagement and brand visibility.
- Created monthly performance reports, enhancing client understanding.
- Collaborated with team to execute strategic initiatives achieving measurable results.
- Developed high-quality graphics and ad copy ensuring optimal campaign performance.
- Developed and executed targeted social media campaigns, resulting in substantial improvements in audience engagement and brand visibility.
- Analyzed social media metrics to refine strategies, enhance content performance, and drive measurable traffic to the website.
Receptionist
FreySmiles Orthodontics
01.2019 - 01.2020
- Scheduled patient appointments, enhancing office efficiency.
- Managed financial transactions, ensuring accuracy.
- Supported administrative tasks, improving workflow.
- Fostered a welcoming environment for patients, enhancing their experience and promoting long-term relationships with the practice.
- Provided essential administrative support, streamlining office operations and improving workflow efficiency.
- Coordinated with orthodontic staff to optimize patient care, enhancing communication and service delivery.
Education
High School Diploma -
Parkland High School
06.2015
Skills
- Client Relations
- Business Development
- CRM Experience
- Mental Health/Behavioral Health
- Microsoft Suite
- Customer Service
- Vendor Management
- Collaboration
- Social Media Marketing
- Time Management
- Customer Retention
- Lead Generation
Certification
- CPR Certification
- X-Ray Certification
Timeline
Mental Health Technician
Lehigh Valley Health Network
01.2023 - Current
Mental Health Technician
St. Luke's Hospital EAC
09.2022 - 01.2023
Social Media Specialist / Performance Manager
Dealer Funnel
01.2020 - 09.2022
Receptionist
FreySmiles Orthodontics
01.2019 - 01.2020
High School Diploma -
Parkland High School
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