Makenna Swihart
Morrow,GA
Summary
Customer service oriented professional with 2+ years of management experience, capable of providing timely and accurate data to ensure reimbursement for patients services. follows policies, procedures, and guidelines to ensure consistent quality. maintains and safeguards patient privacy and confidentiality.
- manage time and priorities in multi-task environments
- effective problem solver, able to assess situation and identify solutions
- work as part of a team and maintain a professional and positive environment
- Microsoft Office applications / MS Excel, MS Word, MS PowerPoint, MS outlook, Typing Speed:30WPM
- Communication platforms Zoom/Skype/Teams/WebEx
Overview
9
9
years of professional experience
Work History
Human Resources/Operation Support Officer
Family Bridge Healthcare Services
Jonesboro , Georgia
02.2022 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked and maintained an applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Coordinated various benefits programs, such as medical insurance and retirement plans.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Ensured compliance with federal, state and local employment laws.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Recruited new employees and built relationships, driving visibility.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Used data and analytics to improve company processes for recruitment, selection, and onboarding.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Assisted in employee recruitment, hiring and interview processes.
Receptionist/Customer Service Representative
McDonough Nissan
McDonough, GA
04.2021 - 02.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Document information, update files or paperwork, and maintain documents with cars and keys.
- Provide excellent customer service to both staff and visitors. Also, pay close attention to details.
Material Handler
Heritage Bag of Novolex
Villa Rica, Georgia
10.2018 - 04.2021
- Maintained accurate inventory records of all received items.
- Safely operated and maintained machinery.
- Moved pallets, entered data, and paid close attention to detail.
- Followed health and safety standards.
Shift leader/Customer Service Cashier
McDonald's
Powder Springs, GA
12.2015 - 09.2018
- Trained new hires implemented policies and procedures, balanced tills, and delegated tasks.
- Completed openings and closing duties, supervised employees, and adhered to policies and procedures.
- Performed a multitude of tasks, including food production and serving customers at the cash register.
- Operated cash register, accepted payments, and made accurate change.
- Ensured the accuracy of the cash drawer and kept work area clean and organized.
- Worked in a team environment and communicated effectively with managers and co-workers.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2022
High School Diploma -
Trinity Center of Excellent
Powder Springs, GA06-2016
Skills
- Medical Billing
- Account Receivable
- Collections
- Co-pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO,and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450(UB-04)
- Front Office Operations 'Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM,HCPCS,CPT)
- Microsoft Word
- Excel Beginner
- Teams
References
References available upon request.
Timeline
Human Resources/Operation Support Officer
Family Bridge Healthcare Services
02.2022 - Current
Receptionist/Customer Service Representative
McDonough Nissan
04.2021 - 02.2022
Material Handler
Heritage Bag of Novolex
10.2018 - 04.2021
Shift leader/Customer Service Cashier
McDonald's
12.2015 - 09.2018
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Trinity Center of Excellent
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